For the Attention of Access...

[MonkeyMan]

Dear Access,

I have a suggestion for you guys - which I would like you to comment on.

Why don't you create a "hints & tips" or "work-around" guide for optimising each DAW (Logic, SX, DP, Mac or PC etc) for use with a TI on your Website. I have no doubt that once the majority of known conflicts and best practices are put to paper and displayed that you would only have to update this information once per week. I have noticed that Native Instruments display something similar on their site for optimising your system for use with their products.

It may be that a vast number of issues are resolved by simply reading these best practices. Thereby negating the need for a vast number of people to contact your customer support department or to struggle finding answers on handy forums such as these. Clearly there are still issues with the TI and as an owner/user I would like my faith in purchasing your product repaid.

It is far too easy to hide behind the fact this is an "un-official" Access Virus forum. And until there is ever such a thing as an "official" forum it would be a nice touch if you created something that we can all benefit and quick refer to with the minimum of fuss.

In my opinion this would be a fabulous resource.

Best regards

MM

[marc]

Dear Access,

I have a suggestion for you guys - which I would like you to comment on.

Why don't you create a "hints & tips" or "work-around" guide for optimising each DAW (Logic, SX, DP, Mac or PC etc) for use with a TI on your Website. I have no doubt that once the majority of known conflicts and best practices are put to paper and displayed that you would only have to update this information once per week. I have noticed that Native Instruments display something similar on their site for optimising your system for use with their products.

It may be that a vast number of issues are resolved by simply reading these best practices. Thereby negating the need for a vast number of people to contact your customer support department or to struggle finding answers on handy forums such as these. Clearly there are still issues with the TI and as an owner/user I would like my faith in purchasing your product repaid.

It is far too easy to hide behind the fact this is an "un-official" Access Virus forum. And until there is ever such a thing as an "official" forum it would be a nice touch if you created something that we can all benefit and quick refer to with the minimum of fuss.

In my opinion this would be a fabulous resource.

Best regards

MM

we are in the process of writing tutorial files.

as for hiding behind the fact that this forum is un-official please understand that you can consider yourself lucky that we actually participating. most of us do this in the evening in our spare time. this is not our forum. in fact, the preferred way to contact Access is by email. only this way you're guaranteed to get a reply.

best, marc

[MonkeyMan]

Thats great news Marc in relation to the tutorial reference files!

Although I do not feel lucky that you are participating in assisting with problems relating to your product which was released not exactly working 100% as originally advertised. In fact that is quite an arrogant attitude to take.

A large number of people have invested money into Access by purchasing your product, and have waited for months for a stable OS to be released. I won't go into how many hours I have wasted of my own time in the evening trying to get my TI correctly in sync. And I am by far not the only one.

I think we can all do without being told we are lucky Marc.

MM

[marc]

Thats great news Marc in relation to the tutorial reference files!

Although I do not feel lucky that you are participating in assisting with problems relating to your product which was released not exactly working 100% as originally advertised. In fact that is quite an arrogant attitude to take.

A large number of people have invested money into Access by purchasing your product, and have waited for months for a stable OS to be released. I won't go into how many hours I have wasted of my own time in the evening trying to get my TI correctly in sync. And I am by far not the only one.

I think we can all do without being told we are lucky Marc.

MM

monkeyman, what does your syncing problem has to do with us helping people on this forum?
we didn't start posting to this forum when the TI was released, this forum started way before. and to be honest, if you don't appreciate that we don't _need_ to post to this forum you just make me question why i spent the time to reply to your initial mail at all.

marc

[Gano]

I'm pretty new to the access world and this forum, imho the real problem is not the access support which is great either by mail, this unofficial forum or through the mailing list.
The problem is that the TI is not yet (even though we are getting close) a 'working as advertised' product. Maybe another three months delay would have been good to stabilise the OS. But I guess that it was high time for access to sell something ;)

The tutorial is a great thing, Maybe it will allow the access support to rest a little bit ;)

Anyway, I don't regret being part of the Access Users, for when my polar works flawlessy, it's a damn fine synth.

[MonkeyMan]

Marc. The drunken-arp syndrome I have been experiencing has everything to do with Access - so yes help is expected.

I have also been experiencing hanging notes, crashing, pops and clicks with my TI. And again I am not the only person experiencing these on going very frustrating problems. I agree with Gano's comments.

My original post was intended to be of help to TI users and to customer support at Access. And I am glad you are addressing the core issue.

I never stated that I do not appreciate Access helping on this forum - I stated that you are out of order in saying we should all feel lucky Access are helping us. And I stand firmly by my comments.

MM

[DIGITAL SCREAMS]

I think this is a good idea....because I do feel Marc's and Ben's frustration whenever trying to help forum members - they have to constantly ask people 'what are you using...' and 'what is your setup' When you do that to the Nth degree...it must get really bloody annoying. Such a resource as the one outlined by MonkeyMan would redress this issue once and for all.

DS

[ZEBASTIAN]

its a great idea to have a support page for all DAWs ......ala digidesign/powercore/apple.
the tutorials marc mentioned seem very interesting, but Also a new manual is needed..Ti is such a complex synth that the included manual at this point is lame.

[Khazul]

The main thing I find that is missing from them manual is a detailed MIDI implementation spec. Nearly every other bit of midi gear I have includes this.

I would also suggest that the programming synths tutorial be updated (to include wave and hypersaw) and also be included, maybe as a separate booklet.

Other stuff like DAW and troubleshooting FAQs etc should be on the CD as reference material - probably referenced from a getting started section in the manual.

Erm what else - oh yeh, some more detailed descriptions of some of the more esoteric aspects of the TIs behavior, especially VC connected vs not VC connected would be hugely appreciated by many I think.

For me, coming from a regular hardware synth background, many of the design choices in the VC interegration just seem plain strange or even utterly illogical. In practise there is usually good reasons behind the choices for a particular target audience - even if the end result still makes certain aspect of the TI a complete pain to work with in a semi-integrated manner - ie the way much more hardware orientated users *seem* to want to use it.

[marc]

Marc. The drunken-arp syndrome I have been experiencing has everything to do with Access - so yes help is expected.

I have also been experiencing hanging notes, crashing, pops and clicks with my TI. And again I am not the only person experiencing these on going very frustrating problems. I agree with Gano's comments.

My original post was intended to be of help to TI users and to customer support at Access. And I am glad you are addressing the core issue.

I never stated that I do not appreciate Access helping on this forum - I stated that you are out of order in saying we should all feel lucky Access are helping us. And I stand firmly by my comments.

MM

monkeyman, you are quoting me wrong. i said you should feel lucky that some of us hang out in this forum at night replying to your questions. we have a support team answering your questions. you can contact access support by email. i'm not working in support and ben doesn't either. if you assume that us replying here is something you can expect you are plainly wrong. on top, let me remind you that the whole thing started by you saying that we hide behind this forum (although it is not our forum) and this had nothing to do with your problems. so please, don't mix things up.

marc

[marc]

I think this is a good idea....because I do feel Marc's and Ben's frustration whenever trying to help forum members - they have to constantly ask people 'what are you using...' and 'what is your setup' When you do that to the Nth degree...it must get really bloody annoying. Such a resource as the one outlined by MonkeyMan would redress this issue once and for all.

DS

the frustrating part is that pretty much every time we ask people to send over an arrangement/song in order to be able to reproduce their problem they never get back to us.

best, marc

[glendale]

I think this is a good idea....because I do feel Marc's and Ben's frustration whenever trying to help forum members - they have to constantly ask people 'what are you using...' and 'what is your setup' When you do that to the Nth degree...it must get really bloody annoying. Such a resource as the one outlined by MonkeyMan would redress this issue once and for all.

DS

the frustrating part is that pretty much every time we ask people to send over an arrangement/song in order to be able to reproduce their problem they never get back to us.

best, marc

Oh, that's not true (at least for me:) )... I've sent my arrangement/song (inkl. mp3) about 1 month ago and haven't heard anything back from access for about 3 weeks. Well, lately I've received a reply but no solution yet ...

Anyway, lets hope, the OS gets stable one day ;)

Cheers,
glen

[ledge]

Oh, that's not true (at least for me:) )... I've sent my arrangement/song (inkl. mp3) about 1 month ago and haven't heard anything back from access for about 3 weeks. Well, lately I've received a reply but no solution yet ...


did you just send an mp3? If so that isn't going to help diagnose the problem, I would think that access would need the cubase project (or whatever other sequencer you are using) to see if they can duplicate your problem.

[ledge]

Marc. The drunken-arp syndrome I have been experiencing has everything to do with Access - so yes help is expected.

I have also been experiencing hanging notes, crashing, pops and clicks with my TI. And again I am not the only person experiencing these on going very frustrating problems. I agree with Gano's comments.

My original post was intended to be of help to TI users and to customer support at Access. And I am glad you are addressing the core issue.

I never stated that I do not appreciate Access helping on this forum - I stated that you are out of order in saying we should all feel lucky Access are helping us. And I stand firmly by my comments.

MM

Christ, are you trying to scare the Access employees from this forum?

I think it is fantastic that you get replies to questions and problems from the actual developers of the product here and we are extremly lucky to have them post here as this forum has no official link to Access and the guys have no obligation to post here and do so in their spare time.

If there are too many whinges about the support here not being good enough or not responding to posts instantly then I wouldn't be surprised if they left and didn't come back, leaving us with official support only which I think would be a massive loss to the community.

Please remember this when you choose to attack them for not responding here as quickly as you might like.

[DIGITAL SCREAMS]

Oh, that's not true (at least for me:) )... I've sent my arrangement/song (inkl. mp3) about 1 month ago and haven't heard anything back from access for about 3 weeks. Well, lately I've received a reply but no solution yet ...


did you just send an mp3? If so that isn't going to help diagnose the problem, I would think that access would need the cubase project (or whatever other sequencer you are using) to see if they can duplicate your problem.

Nope, I think he means he sent an arrangement (including an mp3 of it)...

DS

[DIGITAL SCREAMS]

Christ, are you trying to scare the Access employees from this forum?

I think it is fantastic that you get replies to questions and problems from the actual developers of the product here and we are extremly lucky to have them post here as this forum has no official link to Access and the guys have no obligation to post here and do so in their spare time.

If there are too many whinges about the support here not being good enough or not responding to posts instantly then I wouldn't be surprised if they left and didn't come back, leaving us with official support only which I think would be a massive loss to the community.

Please remember this when you choose to attack them for not responding here as quickly as you might like.

100% agreed

DS

[glendale]

Oh, that's not true (at least for me:) )... I've sent my arrangement/song (inkl. mp3) about 1 month ago and haven't heard anything back from access for about 3 weeks. Well, lately I've received a reply but no solution yet ...


did you just send an mp3? If so that isn't going to help diagnose the problem, I would think that access would need the cubase project (or whatever other sequencer you are using) to see if they can duplicate your problem.

Nope, I think he means he sent an arrangement (including an mp3 of it)...

DS

yepp, everything. mp3, midi, Sonar Project ...

[Gopal]

Monkey Man: Although I think you have a very good idea. I think you have a VERY BAD ATTITUDE.

PULL YOUR HEAD IN.

We ARE lucky that they respond to questions in this forum at all. They are not being paid to post here you know. They do not even work in customer support.

This is a very special forum and the people that have spent a fair amount of time here will attest to it. There are alot of diverse personalities and experiences but most of all there is a true community here. I for one am grateful to Marc and Ben for being a part of this community.

[jasedee]

This is a very special forum and the people that have spent a fair amount of time here will attest to it. There are alot of diverse personalities and experiences but most of all there is a true community here. I for one am grateful to Marc and Ben for being a part of this community.
Spot on mate!

MM: Dont fuck it for the rest of us...

[nvisibl]

Christ, are you trying to scare the Access employees from this forum?

I think it is fantastic that you get replies to questions and problems from the actual developers of the product here and we are extremly lucky to have them post here as this forum has no official link to Access and the guys have no obligation to post here and do so in their spare time.

If there are too many whinges about the support here not being good enough or not responding to posts instantly then I wouldn't be surprised if they left and didn't come back, leaving us with official support only which I think would be a massive loss to the community.

Please remember this when you choose to attack them for not responding here as quickly as you might like.

100% agreed

DS

Me 3 :idea:

[MonkeyMan]

Gopal. Everyone is entitled to his or her opinion pal. That?s why these forums are so great in promoting democracy and freedom of speech.

To be totally honest with you if you don?t own a TI your opinion is of no interest to me or to this specific thread. If you do own a TI you would understand how frustrating it has been trying to get this product to work seamlessly and productively in a studio environment. I have been a TI owner since November 2005. I purchased the product based upon the Access marketing campaign and researching the web. IMHO the TI has not yet lived up to it?s full potential and has had a number of stated problems, which have and still are affecting a number of users myself included.

The only issue I had was with a comment Marc made ? following an issue he had with my thread. I am fairly certain he lost something when he translated my original thread and I took umbrage with his ?lucky? comment. I suggest everyone needs to read my original thread again.

This thread was and is based on a suggested idea that was put positively forward to benefit everyone, Access included. I am glad to see that Access is taking steps toward creating tutorial files, and I am also glad that my suggestion has been supported on this thread. It should not of been about anything else.

I do not feel ?lucky? that Access is offering support for their customers on this forum. Most manufacturers these days have their own official forum, whereby they offer extensive forum support alongside email support (think Mackie). Whether this is ?unofficial? or not this forum plays an important role for Access in supporting and maintaining their customer base. I am very grateful for any assistance that I am offered by Access on this forum from no matter who it is.

If you want to be pedantic - I have paid the best part of ?1500 for a product that is still not fully stable, should Access not feel ?lucky? that I amongst others have purchased it? (Pedantic head off?)

I am not here to lick arses or intentionally upset anyone. I am here to share ideas and views with like-minded people who have interests in common. I will certainly not stop expressing these ideas or views. As far as I am concerned we have all benefited from this thread, as we now know we have tutorial files on the way. Job done.

Nothing more to say boys. I'm off to play with my organ...

MM

[nutekk]

. Most manufacturers these days have their own official forum, whereby they offer extensive forum support alongside email support
MM

got that right.Access really needs an official forum,especially with a product that is so buggy.People spend a bit of money they expect the product to work.If it doesnt work they need to expect help.While the email
ticket system is nice and easy for the access staff..it isnt that beneficial to the enduser.

bottom line is access needs an official forum!
there are to0 many different systems and possible situations.

[ZEBASTIAN]

I completly understand MonkeyMan....I feel grateful someone from access try to help out...but yeah...i dont feel lucky!!!...I feel very unlucky since my us$2700 keyboard doesnt work as advertised ....and for what i see Im not the only one ...
what I do see is lots of questions in this forum that people from access descide not to answer :roll:

[Gopal]

I completly understand MonkeyMan....I feel grateful someone from access try to help out...but yeah...i dont feel lucky!!!...I feel very unlucky since my us$2700 keyboard doesnt work as advertised ....and for what i see Im not the only one ...
what I do see is lots of questions in this forum that people from access descide not to answer :roll:

THIS FORUM IS NOT HOSTED BY ACCESS

IT IS THEIR RIGHT TO IGNORE ANYTHING AND EVERYTHING POSTED HERE!!!!

Any response you get from Access here should be considered lucky.

Support is available via email if you want to directly contact access.

Its not that hard to comprehend.

I feel your pain in regards to struggling with a buggy TI but this is not the place to complain to the people @ Access.

I like MonkeyMans original idea as I originally stated and we have all benefited from this thread as MM stated.

Its just an attitude issue. Please show gratitude rather than contempt for the guys at access that take their own private time out to post here and help you.

Lets just leave it at that shall we?

[tokbeat]

I think MonkeyMan have a good ide from the start of his topic :wink:

cheers

[ZEBASTIAN]

Access is not as big a s Roland/yamaha/korg...its rather a small company that produces only one thing....Virus.
so if people from access check out forums like this ,its because this small company/Employees depend on their sales.. ..we all know how powerful internet forums are when you think of buying new equipment , I bet there are many people who have been put off by the Ti because of these kind of Posts ...... :roll:

we believe in Access, thats why we invested on their product in the first place.....but some of us feel very frustrated and disapointed instead of excited and inspired, and its not our fault.

[DIGITAL SCREAMS]

I completly understand MonkeyMan....I feel grateful someone from access try to help out...but yeah...i dont feel lucky!!!...I feel very unlucky since my us$2700 keyboard doesnt work as advertised ....and for what i see Im not the only one ...
what I do see is lots of questions in this forum that people from access descide not to answer :roll:

THIS FORUM IS NOT HOSTED BY ACCESS

IT IS THEIR RIGHT TO IGNORE ANYTHING AND EVERYTHING POSTED HERE!!!!

Any response you get from Access here should be considered lucky.

Support is available via email if you want to directly contact access.

Its not that hard to comprehend.

I feel your pain in regards to struggling with a buggy TI but this is not the place to complain to the people @ Access.

I like MonkeyMans original idea as I originally stated and we have all benefited from this thread as MM stated.

Its just an attitude issue. Please show gratitude rather than contempt for the guys at access that take their own private time out to post here and help you.

Lets just leave it at that shall we?

+1

DS

[DIGITAL SCREAMS]

Access is not as big a s Roland/yamaha/korg...its rather a small company that produces only one thing....Virus. so if people from access check out forums like this ,its because this small company/Employees depend on their sales.. ..we all know how powerful internet forums are when you think of buying new equipment, I bet there are many people who have been put off by the Ti because of these kind of Posts ...... :roll:

we believe in Access, thats why we invested on their product in the first place.....but some of us feel very frustrated and disapointed instead of excited and inspired, and its not our fault.

The internet and forums in general....I should imagine....are the bane of every modern day company. One minute they can be great (esp if your getting rave reviews) the next they can be totally biased and negative. One thing the internet is not and thats consistent. Ive trolled through many forums and many posts in my time and ive heard/read crazy things. In my opinion an 'Official Access Virus Forum' would not be too great for the community as undoubtedly there will be some members making constant acusations that posts are being sensored.....Have you checked out the Moog forums lately?

Another thing....I appreciate some people (not all) have had some integration issues....but all too often when members come on here to post their rants (which to a certain extent is/are justified) they totally overlook the good aspects of the synth. Its almost as if the 'problem' then becomes the centre of attention of everything thats going wrong in that persons life at that moment - you know its true....ive been there and done the same thing. What is needed is some self control....its way too easy to get carried away.....and the cumulative effect of other posters (who maybe sharing your view) is dangerous.

Access released the TI when they did probably because they needed to start shifting units (makes besuiness sense doesnt it?!) and partly because we probably lulled them into a false sense of security by saying things like 'it doesnt matter....just release the f*$&er....we can live without the TI bit for now' etc etc. They almost certainly concluded that, although not an ideal situation....perhaps the user community would be prepared to put up with that. Also they probably needed alot more real world scenarious in order to get the TI fully integrated with the majority of peoples set ups (btw all these points are total speculation....I dont know that this was the case). Im sure it was a difficult decision on Access' part....but thats what they did....and now they are dealing with it - most software based companies release products which are not compatible for everyone.....the integration aspect of the TI is no different. Access have had a very good track record for the products and they always get it sorted in the end.....

You know....im a real advocate and campaigner of analog synths. Back in the day....if internet had of been around....I wonder how true analogs would have faired......can you imagine what would have happened if people started slagging off drifting oscilators etc etc. Analog would have been dead and buried.... In the beginning there were alot of failures.....

With reference to you feeling dissapointed and frustrated....I feel your pain and i've been there.....but this is life i guess - i dont have an answer for that one :cry:

DS