Access support is great!

[Shambler]

Hi, I had a problem with my Virus making Windows BSOD if I turned it off.

Access were very quick to respond to my emails and solved the problem!

Thumbs up for Access!

[Juho L]

Definetly one of the best support teams around.

[Doc Jones]

agreed. their support is top notch.

[Timo]

They've always been very quick and helpful in the few times I've dealt with them.

Admittedly they suffered a rough initial launch for the TI a few years ago, but certainly in my mind they've firmly redeemed themselves in the way they've supported TI owners and TI OS upgrades since then, even adding loads of new features. Far beyond what other companies would do (who generally would have moved on to new products).

Hats off to them.

[keytar]

They're German...of course they're efficient...you can't beat them lot...

[Gary_Munday]

I agree. I've only contacted them once and had a lightning fast reply. Credit to them.

[Soundwall]

Sorry to be the apostle of doom but......

I've been waiting over three weeks for a response from access over clocking probs with the TI and windows vista.

In fact I think they dont know what to do!!!

Great pice of kit, but if it doesn't work whats the point !!!

Disgruntled !!:confused:

[LivePsy]

Sorry you haven't had a good experience soundwall. There's always a small percentage of people who have a serious problem, for which the majority don't care. From years of IT support, I believe that 99% of support time should be spent on that 1% of problems what absolutely stump everyone. But you will find that support procedures normally treat everything as user error in the first place, faulty OS or hardware if that fails and lastly become so unresponsive that you finally realise they aren't spending any more time on it.

I'm not saying that Access is exactly like that, but all support desks in some way follow that principle. If your problem has been previously fixed, you will get help. If your problem deviates too much from support's experience base, you will fall through the cracks.

I've had a year of running into bugs and problems with three pieces of gear (TI, MPC2500 and Korg M3) and every contact with support has been a waste of effort. None of those support resources produced any constructive result.

Cheers,
B

[gabbe]

Sorry to be the apostle of doom but......

I've been waiting over three weeks for a response from access over clocking probs with the TI and windows vista.

In fact I think they dont know what to do!!!

Great pice of kit, but if it doesn't work whats the point !!!

Disgruntled !!:confused:


I had the same problem. I didnt get a response for like 2 weeks. But then I tried to e-mail my problem from another mail account. And wips, it worked like a charm.
So if you use a hotmail account try another.

[///OSS]

really? hows 3 emails to them and 4 phone calls to the US distributor about some physical key problem my TI is having and burnt out leds and no sign of a single email in return at least acknowledging my existence as a polar user and 2800 of my money for zero service.....lame....I'm thoroughly disappointed and patiently awaiting but zilch in 2 months in unacceptable...what do i have to do call Germany?

can some one that's more connected get a message that I sure could use some help?

[Juho L]

really? hows 3 emails to them and 4 phone calls to the US distributor about some physical key problem my TI is having and burnt out leds and no sign of a single email in return at least acknowledging my existence as a polar user and 2800 of my money for zero service.....lame....I'm thoroughly disappointed and patiently awaiting but zilch in 2 months in unacceptable...what do i have to do call Germany?

You said you have contacted the US distributor, does it mean you haven't contacted Access directly? I bet if you send e-mail directly to Access, you'll get a response in no time. Distributors and music stores are masters in ignoring the customers after the payment.

[///OSS]

You said you have contacted the US distributor, does it mean you haven't contacted Access directly? I bet if you send e-mail directly to Access, you'll get a response in no time. Distributors and music stores are masters in ignoring the customers after the payment.

I know what you mean but I did state in my message that I sent access 3 emails...one thru their web based email system and 2 thru a direct email...

thats 3 and no reply...I find that weird as hell, I mean a reply is at least what id expect of just acknowledgment that they received my message.

any suggestions?

[Juho L]

any suggestions?

I think your e-mails never reached Access. What e-mail account do you use? Gmail?

[///OSS]

I think your e-mails never reached Access. What e-mail account do you use? Gmail?

regular bellsouth.net email is that getting bounced back?