Pro Tools 7.4 users / new OS Virus TI problem

[Risey]

I have been having problems with the new OS, it crashes pro tools on start up loading page, its when the snow plugin tries to load. I myself have the Virus TI Keybord.

Anyway, I was sent an experimental fix yesterday by Access and Digidesign told me they will be contacting Access on this problem also.
Now… the fix replaces the plug-in files in your Pro Tools, after doing this, pro tools worked fine, however, any session that contained the virus plugin crashes or hung for ages.
If anyone would like these files just in case it may work for your PC, you can send me a private message or email at djrise@tiscali.co.uk (djrise@tiscali.co.uk) and I shall forward them to you.

I know how frustrating it can be not being able to work on your new projects.
I myself have rolled everything back to previous version again that came on disc.
Ryan

[Soundwall]

Hi

Yeah i have had exactly the same issues with vc and pro tools 7.4.

Access support sent me new dpm. files to replace those in the plug in folder.
This only allows Pro Tools to open, but when you try to open an instance of VC Pro Tools crashes.

After a few more e mails to Access, they have finally admitted that there is no solution to the problem and have suggested that I roll back to the previous o/s. Ironically this never worked properly for me either. I had tons of sync issues. ARPS and tempo'd lfo's out of time and a wierd pitch bend effect on sounds when playing back midi recordings.

I find it infuriating that Access can't get VC to work properly, given the initial cost of the unit and that VC for me was its biggest selling point.

I think they should get current hardware to function properly before they plough money and resources into new product lines.

Shame on you Access.

They should take a long look at products like the Rob Papen Albino 3 synth which as well as being sonically amazing can be bought at a fraction of the cost of a TI and more importantly it works !!!

[Soundwall]

Hi

Yeah i have had exactly the same issues with vc and pro tools 7.4.

Access support sent me new dpm. files to replace those in the plug in folder.
This only allows Pro Tools to open, but when you try to open an instance of VC Pro Tools crashes.

After a few more e mails to Access, they have finally admitted that there is no solution to the problem and have suggested that I roll back to the previous o/s. Ironically this never worked properly for me either. I had tons of sync issues. ARPS and tempo'd lfo's out of time and a wierd pitch bend effect on sounds when playing back midi recordings.

I find it infuriating that Access can't get VC to work properly, given the initial cost of the unit and that VC for me was its biggest selling point.

I think they should get current hardware to function properly before they plough money and resources into new product lines.

Shame on you Access.

They should take a long look at products like the Rob Papen Albino 3 synth which as well as being sonically amazing can be bought at a fraction of the cost of a TI and more importantly it works !!!

[Hell Yeh]

Risey, could you be a little more descriptive on how to reproduce this problem? Or is there any details that you left out of your initial post?

I've been running my Virus TI Desktop and Polar with Pro Tools 7.3 and 7.4 and haven't ever had any issues with opening Pro Tools sessions that used Virus|Control. I tried to reproduce this with the new OS 2.7 public beta 4 on Pro Tools LE 7.4cs3 (there is a cs4 update that I have not yet applied), but have had no luck.

New Pro Tools session.
Create 3 stereo instrument tracks.
Insert "Virus TI" on Inst 1
On Inst 2 and 3, assign MIDI outs channel 2 and 3, respectively.
On Inst 2, set the audio input to Virus TI channel 3+4
On Inst 3, set the audio input to Virus TI channel 5+6
Save. Close session. Reopen session (ctrl+shift+o). No crash
Quit PT. Relaunch PT and reopen session. No crash.

Am I missing something here?

Have you tried trashing Pro Tools' preferences and databases?

[Soundwall]

Are you using vista ulltimaTE

[Soundwall]

Risey, could you be a little more descriptive on how to reproduce this problem? Or is there any details that you left out of your initial post?

I've been running my Virus TI Desktop and Polar with Pro Tools 7.3 and 7.4 and haven't ever had any issues with opening Pro Tools sessions that used Virus|Control. I tried to reproduce this with the new OS 2.7 public beta 4 on Pro Tools LE 7.4cs3 (there is a cs4 update that I have not yet applied), but have had no luck.

New Pro Tools session.
Create 3 stereo instrument tracks.
Insert "Virus TI" on Inst 1
On Inst 2 and 3, assign MIDI outs channel 2 and 3, respectively.
On Inst 2, set the audio input to Virus TI channel 3+4
On Inst 3, set the audio input to Virus TI channel 5+6
Save. Close session. Reopen session (ctrl+shift+o). No crash
Quit PT. Relaunch PT and reopen session. No crash.

Am I missing something here?

Have you tried trashing Pro Tools' preferences and databases?
Are you using vista ulltimate or xp

Tell me more about trashing Pro Tools' preferences and databases.

I really am having horrendous probs with vista and virus control.

Cheers

[Hell Yeh]

I am on Windows XP SP3.

Here is a support article from the Digidesign website on how to delete Pro Tools' preferences and databases in Vista:
http://www.digidesign.com/index.cfm?navid=54&langid=100&itemid=29201

Also... intitially, after I installed OS 2.7, my Virus TI plug-in would not show up. Only the Virus TI Snow plug-in and of course, I couldn't use that. I emailed Access about this and it kind of baffled them. They suggested pulling the Virus TI Snow plug-in files and this fixed my problem. I just moved the 2 files to the "Plug-Ins (Unused)" folder and now the regular Virus TI plug-in works fine.

[Risey]

Hi Guys,
Seems to be a new OS out today, in the fix release file it mentions pro tools fix, i will be installing it later to see if the old problems still exisit.
2.5 disc at the ready (again for the 4rth time lol)

Ryan

[Risey]

Surprise Surprise, it didn’t work, it crashed as usual, I then thought of another approach, I loaded up pro tools started a new session, it took 6 mins for pro tools to load, the virus plug-in seemed to work so I let it do its thing, sync patches, ok.. Now it was time to load my previous session and it crashed, second time it then gave me a DFD memory problem.
I then installed 2.5 again and everything is back to normal working fine…
I wonder what pro tools fix they actually did cause it certainly don’t work with my Pro tools for the 6th time..

Ryan

[Hell Yeh]

Hey Risey,

I know you said Access had sent you some new .dpm files for the TI... but have you tried removing the plug-in files for the TI Snow? For some reason, in Pro Tools, the Virus TI plug-in will not be selectable unless the Virus TI Snow plug-in is removed. Everytime I update the OS, it installs new plug-in files, including the Virus TI Snow. So each time, I have to remove that plug-in again. If you haven't done so already, try going to C:\Program Files\Common Files\Digidesign\DAE\Plug-ins and either delete or remove the 2 files for the Virus TI Snow. I have to remove the TI Snow plug-in files otherwise, like you, Pro Tools will crash when loading the Virus TI plug-in.

Long story short... just remove the Virus TI Snow plug-in files and then see if you can open existing sessions that use Virus|Control.

[Risey]

Hey Risey,

I know you said Access had sent you some new .dpm files for the TI... but have you tried removing the plug-in files for the TI Snow? For some reason, in Pro Tools, the Virus TI plug-in will not be selectable unless the Virus TI Snow plug-in is removed. Everytime I update the OS, it installs new plug-in files, including the Virus TI Snow. So each time, I have to remove that plug-in again. If you haven't done so already, try going to C:\Program Files\Common Files\Digidesign\DAE\Plug-ins and either delete or remove the 2 files for the Virus TI Snow. I have to remove the TI Snow plug-in files otherwise, like you, Pro Tools will crash when loading the Virus TI plug-in.

Long story short... just remove the Virus TI Snow plug-in files and then see if you can open existing sessions that use Virus|Control.


Hi there, thanks for the reply, i did that also, but although it loaded, pro tools became very sluggish, took ages to load up and when i opened a session that has previous virus ti before the new update, it crashed, in another instance gave me a memory warning, so rolled back to 2.5 which works a charm, its weird..
cheers
Risey

[Hell Yeh]

Hmm... that is so bizarre. Just to double check, you and Soundwall are using Windows Vista? I am running XP Pro, so that may be why I'm not experiencing the problems you're describing. If you are using Vista, regardless of the version, do you have Service Pack 1 installed? If so, try uninstalling that and see if that makes any difference.

By any chance, do you know anyone else with a TI that you can try using on your system? That would show whether it's a faulty TI that you have or whether it's a compatibility issue with Vista. Have you had any follow up with Access after receiving those replacement .dpm files?

Do you post on Virusti.com? Maybe someone there might be able to help you out with this problem, too.

[Risey]

Hello :)
I am using windows xp home edition on a carillon desktop PC, access did try to help me at first a while ago, then they just gave up. I find it strange how vers 2.5 works with no problems at all...

System Information
------------------
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp.080413-2111)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTEK COMPUTER INC
System Model: P5W DH Deluxe
BIOS: BIOS Date: 01/24/07 11:31:03 Ver: 08.00.12
Processor: Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz (2 CPUs)
Memory: 2048MB RAM
Page File: 776MB used, 3264MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

[Hell Yeh]

Now that's even more bizarre! I have a custom built PC that is the exact same as your computer, except that I'm running XP Pro. Same motherboard, same quad-core processor (Q6600), same about of ram...

Do you have the TI connected through a USB hub or any USB ports are are NOT directly on the motherboard? ("directly" meaning the ports that are by the firewire, ethernet, built-in audio jacks, etc...) I have my TI polar connected to 1 of the 4 USB ports right on the motherboard (not one of the 2 additional ports on the PCI slot).

[Risey]

Now that's even more bizarre! I have a custom built PC that is the exact same as your computer, except that I'm running XP Pro. Same motherboard, same quad-core processor (Q6600), same about of ram...

Do you have the TI connected through a USB hub or any USB ports are are NOT directly on the motherboard? ("directly" meaning the ports that are by the firewire, ethernet, built-in audio jacks, etc...) I have my TI polar connected to 1 of the 4 USB ports right on the motherboard (not one of the 2 additional ports on the PCI slot).

Good point mate,
I have it conected to another USB port that links to the motherboard, not a hub, but one of the extra USB ports on the PC, i will allocate the TI to the motherboard USB port, but the question still is, why does everything work fine with version 2.5 lol.. Maybe im Jinxed hahahah

Ryan

[psy604]

the reason may be, that:
-> OS v2.5.1 used only one USB audio stream
-> OS v2.7.3 uses three USB audio streams ...

[Hell Yeh]

^^ not quite.

Both OS's use 3 USB audio streams. In OS 2.5.1, you have 1 stream for input, and 2 for output. In OS 2.7.3, you can have either 1 input/2 ouput or 0 input/3 output. No matter the configuration, the Virus is using the same amount of USB bandwidth.

[Risey]

Halleluiah…. The new build released yesterday works, it still takes some time to load up the virus ti plugin, but it works, I had to delete the snow files from the plugins, but other than that, it works !!!!!

Risey

[Hell Yeh]

Awesome to hear!