InActive lights barely glowing and Pulsing on Virus TI Polar????

[Dot Matrix]

Has anyone had a TI Polar's InActive lights pulse or flicker after using the virus control for the first time, then it stay like that, even if nothing is plugged into is I/O????? I re-loaded the OS version 2.7 back in and it goes away until loading the virus control back with Ableton Live 7.....................Its like the InActive lights are barely glowing and freaking out.........also, the lights that do that change with the patch------different patch makes different lights freak out...........

[Hollowcell]

Not sure if it's the same thing, but I had a very similar problem with my Virus C.

Many of the LEDs would have a dull glow to them, and some would pulse and flicker even when they were not meant to be on.
I first recorded it on video, then sent that along with my VC back.

Hope it's not the same thing for you.

[Dot Matrix]

Thanks for the info Hollowcell........

I have contacted Access and trying to figure out if it is OS problems or to send the unit back.........

Did you have to send it in for repairs or for a new one???????

[Hollowcell]

I sent it in and they sent me a new one back (by 'new' I mean another faulty one that they repaired). The fuckers over here in Japan packed it so poorly as well.

[Dot Matrix]

WOW man..........terrible..........I am about to ship this back to the Company I bought it from.......I taked to someone from support and he had never heard of this before, so he had asked me to update back to the previous OS to see if it was a "bug" in the new OS........nope.....its still here, but not as bad.........still more than half of these InActive lights still do some freaky stuff.........but all in all..........I Love the Virus Products........

Can't believe that Access sent you another broken one..........WTF!!!!!

[Hollowcell]

The one they sent me was fine, but it was obviously one that someone else had sent in for some trouble. It definitely wasn't new, just a refurb.

I hope they give you a brand new one if they can't fix the problem, but don't hold your breath. :(

It was the first and last Access product I will buy.

[Dot Matrix]

Hey Hollowcell,

Just got another new TI Polar in and quess what.........it does the same thing.........very weird.......the guys at access says that there assembly line is very bright when they test these things and they would have seen it, so they are going to fix it and resend it back to me...........WORST EVER........lol

[IamEvil]

are they the effects LEDs ?

If so they are supposed to be dim , they show you what effects are being used. - they are off when the effect isn't on and go brighter depending on the intensity of the effect.

[Dot Matrix]

are they the effects LEDs ?

If so they are supposed to be dim , they show you what effects are being used. - they are off when the effect isn't on and go brighter depending on the intensity of the effect.


Hello IamEvil,

No its not the effects of any other light that makes up a patch, its the other lights that are not suppose to be active or do anything that are freaking out and pulsing.......not the LFO's either.........the weird thing is that its my second unit from the music store and here is the kicker......I got up yesterday morning and tried playing the demo song for the first time on this 2nd unit and it will not even play the whole way through without introducing some sort of constant square wave that overrides the song and will not go away until you power off the unit.........tried the demo song like 7 times and last night when that noise came on, it whipped out all of the lights completely........I had to do a hard restore from the virus control to get it back to normal.........it even screwed up the patch that it was set to before the demo song was played........this on is for real screwed up...........talking with the music store to try yet another one when they get one in stock.........just feel like since we spend this much money........it should work 100% straight out of the box........the guys at access have been really good about these problems, but I feel that since I am within my 30 return policy, the music store should make it right for now.....

[psy604]

two times DOA in a row sounds a bit improbably ... nevertheless it's not impossible.

have you ever tried the Virus together with another computer and other USB cable?
or have the guys at the music store tested the 1st unit after you brought it back?

maybe call them up and ask them for confirmation of the symptoms
and also take the Virus to another Computer, to sort this reason out.

good luck! ;)

[Dot Matrix]

two times DOA in a row sounds a bit improbably ... nevertheless it's not impossible.

have you ever tried the Virus together with another computer and other USB cable?
or have the guys at the music store tested the 1st unit after you brought it back?

maybe call them up and ask them for confirmation of the symptoms
and also take the Virus to another Computer, to sort this reason out.

good luck! ;)



Have not tried any of those options yet, but I do know that the music store confirmed the LED's freaking out on the first one I sent back..........will try it on another computer, but these symptoms all happen without using VC or a sequencer, but have not tried it with the USB cable unplugged or at another location using another computer.........HMMMMMMM I am curious to see now..........Yes that is true.....it is way crazy for 2 DOA machines though........maybe just my bad luck I suppose........lol

THANKS for the input psy604 :)

[psy604]

if the lights are freaking, even if only connected to the power supply ...
the power supply could be the reason, too (maybe they packed another brand / specs).
can't imagine that they test the unit together with the shipped power supplies at Access.
they probably have one on the desktop, which they plug from one unit to the next ...
only a suspicion, but who knows :)

you on 110 or 220 Volt in your country?

[Hollowcell]

That sounds like really horrible luck there.

I thought power may have been the issue with my C that was having similar trouble too, but after trying a few different adapters, and trying my C in a different studio, it was clear that it wasn't. Definitely worth trying this out though Dot.

If it helps, I have not had the same trouble since I got a good C, and this is going back a few years now. Hopefully you will have the same luck soon. Hang in there.

[Dot Matrix]

Hey guys, THANKS for the support.....:D......I have decided to not try anything since I am still within my "defective product return policy" with the music store and I sent the 2nd Virus TI Polar back to the store.....:confused: .......they have been in contact with Access about this issue. The customer support guy at the music store is hoping to get "issue free" Virus's in on there next shippment .........ME TOO......;).........lol........the music store is now out of stock, because I had there last 2 in stock, so I am waiting patiently on there next shipment of Fresh New Virus TI's..........I just figure that there was a bad batch made at some point back in 2006, since the last 2 units had OS build August 2006.............



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[Dot Matrix]

if the lights are freaking, even if only connected to the power supply ...
the power supply could be the reason, too (maybe they packed another brand / specs).
can't imagine that they test the unit together with the shipped power supplies at Access.
they probably have one on the desktop, which they plug from one unit to the next ...
only a suspicion, but who knows :)

you on 110 or 220 Volt in your country?



That could be................I am in the USA........110

[psy604]

AC/DC adapter for use in the US should have 110V / ??Hz primary => 12V / 1A secondary.
(in germany we have 220V / 50Hz primary voltage)
that can be verified with a multimeter, just in case the 3rd Virus has freaking lights, too.

[Dot Matrix]

AC/DC adapter for use in the US should have 110V / ??Hz primary => 12V / 1A secondary.
(in germany we have 220V / 50Hz primary voltage)
that can be verified with a multimeter, just in case the 3rd Virus has freaking lights, too.


Thanks psy604..........I hope the 3rd one is OK.........(fingers crossed....lol)........but your right....I have been leaning to some sort of AC problem from the get go..............


Just waiting now for the next shipment to the music store.............


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