OS 3.0 not working

[soundsubs]

Ok.
So i upgraded to 3.0.0--- upgrade appeared to go fine. I can see the new distortions, new splash screen, everything is fine.
i opened Sonar 8 and tried the plugin--- it said it was disconnected.
i also noticed the midi (via usb) is no longer working. everything appears fine in WINXP. I have unistalled/reinstalled a few times and rebooted.

hmmmm i thought. so i tried to re-upgrade and the firmware upgrade didnt re-do. im not sure how to put it into OS update mode.

should i downgrade, then re-upgrade?
has anyone else had this issue with 3.0.0?

thanks in advance.
---shane

[suzzymackenzie]

has anyone else had this issue with 3.0.0?


Yep, me.
I'm using Vista. My hardware has been upgraded fine, the new fx are all working etc, but inside Cubase 4 VirusControl just reports that my TI is not connected, and neither MIDI nor audio are being transmitted thru USB. The Virus Control Center just hunts fruitlessly for my physically connected TI, and disconnecting the USB cable sometimes crashes Windows completely. :(

[Pighood]

Just turned my TI into the shop to see if it's a hardware failure that I STILL CAN'T FCUKING UPGRADE AT ALL. :(

[soundsubs]

dang. sorry all.

i really appreciate access making this upgrade (they are listening to us!)
but now it looks like a few of us need to get it downgraded.

S.O.S.!

im still googling like crazy to find out how to downgrade. there has to be a way to make it boot to OS update mode

[soundsubs]

found it:
pull the POWER cable.
hold the exit button down.
plug the power cable back in.

this does it. now to downgrade.

[soundsubs]

Ok, MIDI working again.
Heres the steps i did:
1.) power off the TI (i notice satan saw is back on power off!)
2.) unplug it
3.) hold down exit
4.) plug it back in.
5.) run the unistall (start, programs, access-> unistall)
6.) this seems to put the OS update mode into "ignore" or something.

the TI reboots by itself and comes back.

now midi is working in Sonar and my TI is still at 3.0.0.0.

YMMV!

-----shane

[suzzymackenzie]

found it:
pull the POWER cable.
hold the exit button down.
plug the power cable back in.


That did it for me. Thanks! :)

[mitchiemasha]

mine didnt work at first. wasnt transmittin midi through usb etc.

i had to restart cubase and unplug the virus a few times then eventualy it worked.

[TheHobbit]

The problem I have is similar.

The virus will suddenly not send any audio (usb or analogue out)s eve though its receiving midi messages...all other kit is fine, however I did notice that it seemed to knock out other vsts so maybe a daw issue.

Whats the best way to use the virus purely as midi sound module and elimnate virus core? Seems to be the VC that 'could' be messing it up.

Thanks

[marc]

Just turned my TI into the shop to see if it's a hardware failure that I STILL CAN'T FCUKING UPGRADE AT ALL. :(

pighood, i think the entire board knows this by now, no need to spam every single thread possible ;)

post me the serial number of your unit privately (or alternatively your email address so i can find you in our support database). i'll try to help you out.

i'm positive you unit is not physically damaged.

best, marc

[bishopkris40]

The problem I have is similar.

The virus will suddenly not send any audio (usb or analogue out)s eve though its receiving midi messages...all other kit is fine, however I did notice that it seemed to knock out other vsts so maybe a daw issue.

Whats the best way to use the virus purely as midi sound module and elimnate virus core? Seems to be the VC that 'could' be messing it up.

Thanks

Do you have the 3 out/ 1 in enabled? Try changing that to 3 out and see if your sound returns ;)

[blue-horizon]

I was having the same problem .. I installed os 3 and logic was receiving midi, I could even see the volume bar going up and down in the virus software when pressing keys but no audio in logic ..

I have since deleted os 3 and reinstalled os 2.7.5 and its doing the same thing .. on the virus desktop display is it meant to display USB on the panel ? if using the USB link to the computer, which i am ! if so its not on mine !

Can someone please help me out here, have been sitting for 3 days now unable to work on any of my projects as the virus is producing no audio !

Help !

[marc]

I was having the same problem .. I installed os 3 and logic was receiving midi, I could even see the volume bar going up and down in the virus software when pressing keys but no audio in logic ..

I have since deleted os 3 and reinstalled os 2.7.5 and its doing the same thing .. on the virus desktop display is it meant to display USB on the panel ? if using the USB link to the computer, which i am ! if so its not on mine !

Can someone please help me out here, have been sitting for 3 days now unable to work on any of my projects as the virus is producing no audio !

Help !

first of all, if the level meter of the channel strip you've instantiated VC on shows a signal, you either have a problem with the routing in logic's mixer or your master out doesn't work as expected. a non operation master out can indeed be the result of switching to the "3 outputs / 1 input" mode. the "1 input" used for side chaining essentially is the same channel used for the output of the virus' sound card before. if this doesn't help, try resetting the virus (power on + hold ARP EDIT).

hth, marc

[Pighood]

pighood, i think the entire board knows this by now, no need to spam every single thread possible ;)

post me the serial number of your unit privately (or alternatively your email address so i can find you in our support database). i'll try to help you out.

i'm positive you unit is not physically damaged.

best, marc

I only spam relevant threads. :wink:

PM sent w/SN.

Correct, the unit is not physically damaged that I can SEE.

[blue-horizon]

first of all, if the level meter of the channel strip you've instantiated VC on shows a signal, you either have a problem with the routing in logic's mixer or your master out doesn't work as expected. a non operation master out can indeed be the result of switching to the "3 outputs / 1 input" mode. the "1 input" used for side chaining essentially is the same channel used for the output of the virus' sound card before. if this doesn't help, try resetting the virus (power on + hold ARP EDIT).

hth, marc

Tried both of these and still nothing ... I just noticed something .. when the virus is powered off and im in logic and then i turn the power on it usually asks me do i want to use the virus as my default audio device as to which i always click NO as im using external sound card if I did click yes before it set the virus as my default audio device .. now if i click yes logic is returning an error message '' error code 2 - was returned by the audio driver '' !

any ideas mate ?

[Purusha]

I had the USB audio loss too yesterday.

Had to power off the unit to clear it. Soft-reboot didn't work.

[MR M]

Pighood,

I had the problem of not been able to upgrade from 2.5.1 to either 2.7.3, 2.7.5 or OS 3. I was back and fore from access support with Joerg but we couldn't seem to fix it however I just decided to down grade and did so to 2.0.3 which worked fine and then I upgraded to OS 3.0 with no problems at all, I haven't fully tested it but it proves there was nothing wrong with the TI.

I also tried to install using VC from 2.5.1 but that didn't work as I say I had to downgrade before I could upgrade and skipped 2.7.3 and 2.7.5 in the process. Hope this might be of help.

[Monobeat]

first of all, if the level meter of the channel strip you've instantiated VC on shows a signal, you either have a problem with the routing in logic's mixer or your master out doesn't work as expected. a non operation master out can indeed be the result of switching to the "3 outputs / 1 input" mode. the "1 input" used for side chaining essentially is the same channel used for the output of the virus' sound card before. if this doesn't help, try resetting the virus (power on + hold ARP EDIT).

hth, marc

I had this same problem last night. After pulling the power on the Virus, it came back on and the audio worked. Funny thing is... No matter what soundcard I routed my audio to, when VC was open prior to powering down the Virus, I could get no audio out of ANY of my interfaces. On g5 dual 2.0, Ableton 7, VC 0S.3.

[volume]

Having very similar problems with not being able to get any sound when loading a project with a virus in Cubase 4.5.2. If I start a new project and then loads the virus, it usually works ok but not if I am trying to open an existing one.

Same problems: no sound getting out at all for any instrument (VSTi) and VC stating (at times) connection lost with audio driver.

Sometimes it's actually possible to play the project (start with spacebar), but no reactions to midi keyboard input is made.

Using PC with XP 32-bit, 3 Gb ram.

[blue-horizon]

as I said before I have downgraded to 2.7.5 and this audio problem still persists .. so its clearly a serious problem. I have taken a week off work on holiday and was hoping to spend alot of time in my studio working on tracks .. now im spending the time trying to find the solution to this problem .. I'm pissed to say the least. Has anyone actually had this problem and reverted it on a mac using logic ... anyone !

[Splat!]

Can I post troubles I'm having with my Yamaha Motif XS out here? :p
I spend half my time troubleshooting *sigh*
________
vapolution (http://www.vaporshop.com/vapolution-vaporizer.html)

[Pighood]

Motif THIS *BOINNNNNNNGGGG* :shock:

[incubatid]

Just installed beta OS 3.0 to try it out and I have to say this release is SCARY.

Before anyone blows up at me, I have already reported these problems to Access support (via their webpage form).

So here's what I spent most of today doing:
After installing the new OS software and firmware I loaded up Cubase (SX 3.1.1), created a new project and inserted an instance of Virus TI under VST Instruments. Virus Control came up saying "Syncing", and hung at the 2nd bar (so about 2% through?). I closed the VC and Cubase, rebooted my PC and tried again. This time, VC loaded up (but didn't sync), and playing notes on my keyboard (set up properly in Cubase to send to the Virus TI plugin as usual) SEEMED to be working - the VST interface was receiving the notes, but no audio. Furthermore, changing patches in VC did not change the patch on the hardware display.

Hmm, "seems to not have a USB connection" I thought... Closed Cubase, unplugged the Virus (with power on), BOOM, Windows (Vista SP1) crashes (BSOD) and reboots within a few seconds -- I didn't even have time to read what the BSOD said.

After the reboot, I load up Cubase and again try to insert an instance of VC, but this time I get the picture of a stethoscope and "Cannot connect to Virus TI..." (or thereabouts) message.
:?

Since then, I've spent 3 hours uninstalling, unplugging/replugging USB, pulling the power cord and replugging holding 'Exit', and trying all number of previous driver versions, completely unable to simply go back to a previous firmware! OS 2.7.5 installed fine, but even with the Virus in OS-update mode I could NOT get the 2.7.5 firmware installed.

FINALLY I have now (somehow?!) managed to get firmware 2.5.1 installing.

What a nightmare of a release!! :eek:

[incubatid]

Oh, while we're on the topic of 'the OS3 experience' :p

I don't like the new "Welcome" screen, and ESPECIALLY how the LCD sloooowly fades in and out when turning the Virus on/off with OS3.
Bring back the old "VIRUS | TI" with status bar, loading screen of previous OS's, coupled with the instant LCD on/off behavior :(

[Raphie]

Ok, here is my OS3 experience:

love the new interface and layout
love the abillity for 3out 1in over USB
BUT IT DOES NOT WORK

I have no sound issues, but my VSTi window does not show, or redraws the control plugin correctly. When i drag another window over it it redraws, or looks garbled. this behaviour starts when multipe plugs are loaded and starts happening after loading 3 or more instances of Tone2 Gladiator2 (at least unloading them sorted the issue

It seems that the plugin realtime updating window eats away CPU time and starts behaving weird in dense projects.

And nothing is more frustrating than working on a project coming at a stage where the control window suddenly does not work anymore.

[ShortBus]

Im having multiple problems with OS3 as well. Sometimes the volume turns down automaticly, I keep getting sync errors in the vc info window asking me to stop and replay and every now and then the pitch will move as if i were to toggle the pitch wheel. Im glad Im not doing live music at the moment.I know its beta but when do we get our bug fixes?

[incubatid]

Make sure you log detailed bug reports with Access support guys or else no one will ever get bug fixes :)

Of course, the ideal scenario is if you can figure out how to repeat the bugs and describe this to them I guess.

[blairwillis]

I don't like the new "Welcome" screen(...)
Bring back the old "VIRUS | TI" with status bar, loading screen(....)

I concur. The welcome screen looks like some graphics I cooked up on my old Commodore 64, but without full color.

I really do favor the new "Snow" looking graphics on the Virus TI interface, though, EXCEPT the harsh contrast of the sound file browser! Don't get me wrong, the previous black, grey, and red color format was terrible, unless maybe you were on a navy seal recon mission and needed something to match your night vision gear. So this is still an improvement, but... please, let's get a smooth anti-aliased font that is more R-E-A-D-A-B-L-E and/or a less-harsh color format.

Let's get over the technoier-than-thou look and get something that interfaces with normal human eyes. My R2 unit is too busy fixing my X-Wing fighter to help me interpret my Virus sound names right now.

I think the contrast wouldn't be an issue if the font itself were more pleasing to the eye. Hey Access, Geordi LaForge (http://en.wikipedia.org/wiki/Geordi_La_Forge) called and you broke his VISOR trying to read the file browser.

http://upload.wikimedia.org/wikipedia/en/0/04/GeordiLaForge.jpg


;)





(Like I'm the only Sci-Fi fan that owns a Virus... yeah, right.)

[kuniklo]

I'm using it purely as a standalone midi synth. Mostly it just works but I still get the occasional soft-crash. It starts glitching and sputtering and nothing but a reboot will bring it back.

Unfortunately I haven't been able to come up with a reproducible way of triggering this.

[rotton]

I tried beta 3.0 for a few weeks and now I've been scared off and am going back to os that is stable. I logged all this with access.....but interestd to know if anyone else has similar issues......maybe you havent noticed these ones yet?

(i got ti desktop, with live 6)

-this one really bad........ti hardware banks thinks its in bank A.....when really its in bank C??!!?? I have bank / program messages sent from Live6 within each midi clip ( as per normal ) Ti parts 1,4,6 doing this. eg) Ti hardware bank A shows patch 'snuff' at position '73'. This is not correct. The REAL bank A patch 73 is still there.......and can be accessed through scrolling thru banks with buttons on hardware. Patch 'snuff' actually lives in bank C 73 and should be laoded when my Live midi clip sends 'bank #3/program #74'
This happens on lots of midi clips and on parts mentioned.

-When scrolling thru patches on ti hardware with +/- buttons......the patch names flash for just a second the wrong patch name.......(probably related to above?) When in bank C, it was showing breifly patch names from bank A.

-The 'saved' value of most knobs is incorrect on the hardware. This happens to lots of patches and happens randonmly on all parts. eg) cutoff filter 1 saved at '54' but hardware thinks it is '22'. V.C shows correct values though.....
THis means the special light on harwdware that shows saved position doesnt work.

-I used to have 1 gb of ram in my asus notebook....until i ran 3.0........the new look software chewed up all my ram and basically crashed live. This didnt happen with 2.7.2 or previous os. I went and bought more ram.....now i have 2 gb and the problem was no more. This only happened in an ableton set that contains lots of sapmles.....but still:o

I'm sorry this is as far as I got!.........no more beta for me!:-P

[midislut]

i also just spend 5 hours to get rid of OS 3

its a complete fu ckup

i have a project that has to be finished soon

i tried also everything.....uninstalling drivers 10 times and reinstall....tried to reset the ti without success

ran the installer also 10 times without success

i also going back to OS 2 but i am now installing OS 1 and then 2 !!!

it seems this will work....well i am still trying as i type this


....i have never been so frustrated in a long time !!!!

will post if i get it up and running again


all my presets are now gone.....cause i deleted every file with the word virus ti .....it seems its the only way to start fresh

i am not happy !!!!!!!!

[midislut]

Ok, here is my OS3 experience:

love the new interface and layout
love the abillity for 3out 1in over USB
BUT IT DOES NOT WORK

I have no sound issues, but my VSTi window does not show, or redraws the control plugin correctly. When i drag another window over it it redraws, or looks garbled. this behaviour starts when multipe plugs are loaded and starts happening after loading 3 or more instances of Tone2 Gladiator2 (at least unloading them sorted the issue

It seems that the plugin realtime updating window eats away CPU time and starts behaving weird in dense projects.

And nothing is more frustrating than working on a project coming at a stage where the control window suddenly does not work anymore.


i had this same problem.....i tried everything i could think off with no successs

[midislut]

ok !!!

after trouble shooting a couple of more waisted hours i have a solotion

1 uninstall virus from add and remove programs
2 delete all files on your machine related to virus
3 reboot
4 clean registry
5 disk cleanup
6 defrag
7 install virus version 1
8 install virus version 1.06
9 install virus version 1.24
10 install virus version 203
11 install virus 205
12 install virus version 2.748


works perfect now and os 3 is gone forever !!!!

it takes alot of time but it works !!!

so sit back relax and take it step by step


cheers

[Rich Pell]

Seems to not work with certain hosts like 2.75 does. 3.01 Worked fine with Albeton 7 but not Samplitude 10.2 .

I get a "Communication error " warning when trying to start Virus Control in Samplitude .

Had to revert back to 2.75 .... Anyone have it working in Samplitude? Best Rich

[marc]

Seems to not work with certain hosts like 2.75 does. 3.01 Worked fine with Albeton 7 but not Samplitude 10.2 .

I get a "Communication error " warning when trying to start Virus Control in Samplitude .

Had to revert back to 2.75 .... Anyone have it working in Samplitude? Best Rich

rich, the communication error display was just not there in 2.7.5 - so take into consideration that it shows you something that indicates a problem which is present in 2.7.5 as well. have a read in the addendum to learn more about what it shows you. samplitude is not a supported host btw.

marc

[Rich Pell]

Hi Marc ,

thanks for replying :smile: Yes , maybe its just been a fluke that VC has worked with Samplitude up intil now (which it does quite well in Live mode ) . But its a bit discouraging that this OS will not work at all now.

I know Samp and Sequoia have never been offically supported , but hopefully Samp midi Developer Frank Proposch can get some communication happening with Access and get some real support happening . After all , it is one of the premier great German D.A.W`s out there .

Its easy enough to DL the Demo and test it out with the Virus TI ..;)

Best , Rich

[marc]

Hi Marc ,

thanks for replying :smile: Yes , maybe its just been a fluke that VC has worked with Samplitude up intil now (which it does quite well in Live mode ) . But its a bit discouraging that this OS will not work at all now.

I know Samp and Sequoia have never been offically supported , but hopefully Samp midi Developer Frank Proposch can get some communication happening with Access and get some real support happening . After all , it is one of the premier great German D.A.W`s out there .

Its easy enough to DL the Demo and test it out with the Virus TI ..;)

Best , Rich

rich, i just re-read my post and what i wrote doesn't make sense. you're talking about a "communication error" (what you mean is probably the alert screen stating that VC cannot find the Virus TI hardware) and i was talking about a "sync error".
i'm on a mac here, so i cannot say much about samplitude but the plug-in should at least open. in any case, please get in touch with access support and file a detailed report with them. i'm sure they can help somehow.

best, marc

[Rich Pell]

Hi Marc ,

Yea , i already have filled a full report with Joerg at Access as well as with Frank P. at Samp. , as im a beta tester there . He`s going to look into it next week as well as try to get some dialog happening hopefully ..

Once i cleared away all the error messages ..the VC did indeed open but communication between the VC and my desktop TI was dead , as well , no audio was passing through.

But now that im reading though much of this thread and others, i see that im not alone.. even with supported hosts. So maybe OS3 is indeed truley a "beta" still :rolleyes: We`ll see what happens...

I`ll hang tight with OS2.7 for now..thanks for your replies :) Cheerz , Rich