Anyone having issues with Virus TI2 and the new Mac Pros?

[treysmith]

Just got me a fancy $4,000 Mac Pro today loaded up with 8-Cores and 8 gigs ram... bought this because I needed an update for the studio and I was getting some weird errors on the Virus with my PC setup.

Anyways, i'm having MANY more issues with the Virus on the new Mac Pro setup than even on the buggy PC setup I had.

That annoying high frequency buzzing sound, usb communication errors (the red bar at the bottom), etc...

I'm running the Virus TI2, Ableton Live 7, MAudio ProjectMix... all the latest drivers for everything.

Anyone else running a slightly similar setup and have advice?

Or better yet.. anyone running one of the new Mac Pros error free? I

've got 2 days to decide if I want to keep this thing or not.

Trey

P.S. - I think the new Mac's are 64Bit... could that be the issue? I thought the last 8core's were 64bit as well though.

[cl516]

If you just got your Mac Pro today, then I'm guessing it's the generation after mine. I got my Mac Pro few months back - works fine with TI2.

[Celestry]

Did you upgrade the TI2 to OS 3? Of course, you'll not have received a CD with the TI2, and the VC software for OS 2.7.6 isn't available on the site. So, what did you do?

(^_^)

[treysmith]

Did you upgrade the TI2 to OS 3? Of course, you'll not have received a CD with the TI2, and the VC software for OS 2.7.6 isn't available on the site. So, what did you do?

(^_^)


I downloaded the latest 3.X OS from their site. The TI2 can't run on 2.X...

[Celestry]

... Well, the TI2 does run 2.x because it comes loaded with 2.7.6. Anyway, the point is that you're now running OS 3.x. Sorry to ask an obvious question, but you did connect TI during installation, and not afterwards?

As for MAC OS X, it's fully backwards compatible with 32bit apps, so the 64bit aspect is not relevant.

Looks like you've got to uninstall VC software, and reinstall. Other than that, you may have to contact Virus support for them to send you 2.7.6... to start from scratch! What a pain, eh? (>_<) Grrrr

[treysmith]

... Well, the TI2 does run 2.x because it comes loaded with 2.7.6. Anyway, the point is that you're now running OS 3.x. Sorry to ask an obvious question, but you did connect TI during installation, and not afterwards?

As for MAC OS X, it's fully backwards compatible with 32bit apps, so the 64bit aspect is not relevant.

Looks like you've got to uninstall VC software, and reinstall. Other than that, you may have to contact Virus support for them to send you 2.7.6... to start from scratch! What a pain, eh? (>_<) Grrrr

Thanks! I didn't know that... Actually I didn't know there was a 2.7.6. I thought you were talking about the 2.7.5 on their site.

I did try to back down to the 3.0.0 software with no luck. Get that annoying high frequency sound and the synth goes wonky like Nick Nolte on a coke binge.

Oh, and I did have it plugged in when installilng the drivers. I think it it's an issue with either the new memory or the new chipset. I saw some people with protools issues because of this as well.

I'm emailing back and forth with support, so I'll see if they can hook me up with 2.7.6.

Appreciate your help!

Trey

[treysmith]

Quick update here...

They don't have an installer version for 2.7.6 :( That's just for factory use, which kinda sucks like paris hilton in a bathroom stall.

BUT... they did tell me that the Virus TI can't handle a buffer size under 128. I think I had mine in the 105 range. So hopefully that will fix the issue (though honestly I kinda doubt it).

Won't be back in the studio until Monday so I'll have to wait until then to find out.

[Celestry]

Hmm, that's a bit of a surprise to me, about the provision of 2.7.6, because i was given the impression that if i moved to OS3, from 2.7.6, i was in safe hands to revert, not just to trouble shoot. I must go back to my ticket logged with Access and query this matter... (>_<) (not that I'm having issues, i just now feel like i was misled)

Thanks for the Buffer advice! (^_^)

[treysmith]

Hmm, that's a bit of a surprise to me, about the provision of 2.7.6, because i was given the impression that if i moved to OS3, from 2.7.6, i was in safe hands to revert, not just to trouble shoot. I must go back to my ticket logged with Access and query this matter... (>_<) (not that I'm having issues, i just now feel like i was misled)

Thanks for the Buffer advice! (^_^)


Cool, and if you secure a copy of 2.7.6 then PM me... would love to have a copy on hand :)

[Chicago]

Cool, and if you secure a copy of 2.7.6 then PM me... would love to have a copy on hand :)

What is your Process Buffer Range set at in Logic?

Did you read the Logic tutorial?

[treysmith]

What is your Process Buffer Range set at in Logic?

Did you read the Logic tutorial?

I'm not using Logic... don't even have it installed.

Using the latest version of Ableton.

Btw, quick update:

Apple agreed to take the Mac Pro back on return for a 10% restocking fee, which is quite a relief even though I'll still be out $400!

Also, this gives me 30 days to take it back... so here's hoping for a new Virus software update soon.

[Ronkaz]

I'm not using Logic... don't even have it installed.

Using the latest version of Ableton.

Btw, quick update:

Apple agreed to take the Mac Pro back on return for a 10% restocking fee, which is quite a relief even though I'll still be out $400!

Also, this gives me 30 days to take it back... so here's hoping for a new Virus software update soon.

My Mac Pro runs perfect here with the TI

r

[treysmith]

My Mac Pro runs perfect here with the TI

r

You got a new Mac Pro?

Actually, I just installed the Virus Software on a Macbook Pro that is pretty damn fast and I'm still having issues.

Beginning to think it's the Virus itself. The USB port doesn't fit extremely snug... so I'm wondering if it could possibly be a bad USB connection.

[marc]

You got a new Mac Pro?

Actually, I just installed the Virus Software on a Macbook Pro that is pretty damn fast and I'm still having issues.

Beginning to think it's the Virus itself. The USB port doesn't fit extremely snug... so I'm wondering if it could possibly be a bad USB connection.

open system profiler and navigate to the USB tab. if you see the virus in the list, VCC and all other components will see and recognise it as well. we have no reports that the new mac pros don't work. we have an early 2008 and a late 2008 in the office and they are both fine. the ones sold now and not much different.

best, marc

[Chicago]

I'm not using Logic... don't even have it installed.

Using the latest version of Ableton.

Btw, quick update:

Apple agreed to take the Mac Pro back on return for a 10% restocking fee, which is quite a relief even though I'll still be out $400!

Also, this gives me 30 days to take it back... so here's hoping for a new Virus software update soon.

Oops - sorry I thought you were using Logic - must have been another thread.

But. Live is also working good on my Mac Pro here too. Did you check the settings in the Live tutorial against your settings in Live? For example, under CPU setting, set Plugin Buffer Size to "As Audio Buffer".... Also, are you using the VST or AU version?

[treysmith]

Thanks for all the help everyone... it is MUCH appreciated.

Marc: It is showing up correctly in the profiler, so it looks like USB connectivity is probably not the issue.

Chicago: I did not load up the template file (for some reason I couldn't find it when I tried to... probably because I'm a dumbass ;)) But I did check and have the setting you mentioned in place.

Plus using buffer size of 256, etc...

So I have had issues (differentiating in severness) on 3 different machines.

1. New Mac Pro
2. Maxed out Macbook Pro 4 GB that is the second to latest generation
3. 3 year old Athlon PC

I also tested this a few months ago on my buddies 17" macbook pro with no issues. But if it is "synth related" then something could have happened since then.

But this is interesting... I disabled my MAudio ProjectMix I/O Audio Interface AND mixer and was able to do a "good run" with no screw ups.

Problem is the "loud pitch stuck note" bug is extremely random and I've had good runs before.

...But I tried HARD to tweak it out (by hitting a ton of keys while chaning settings) and it worked like a charm.

So I'm now trying the projectmix I/O without the interface control to see if that works. Will update here when I figure this sucker out ;)

[treysmith]

Oh yeh, and I've been testing VST and Audio Unit both... sometimes it seems one or the other one works well.

Currently I'm working more with the Audio Unit in testing.

Does anyone have any recommendations on which one is more stable for you?

Thanks,

Trey

[treysmith]

One last thing... a lot of problems I'm *currently* having are stuck notes and delayed response from the virus upon hitting notes on the keyboard.

Just for curiousity sake, is anyone use the Virus with a ProjectMix I/O without any problems? Trying to figure out if that could be causing issues...

Ironically I was having just the loud "high frequency stuck note" issue about every 4 hours of heavy use on my PC setup, which is why I bought the Mac Pro.

I might hook up the old PC to see how it's reacting now.

I guess that could give me enough data to possibly figure out what component is giving me the issue (i.e. if the TI acts as it does now then that could be the issue)

Haha... so much different shit to troubleshoot when you're testing 2 macs, 1 PC, and 2 beta drivers ;)

[treysmith]

Chicago, thanks for mentioning the demo track included by Access.

Found it and now I'm using that to test the system. This is going to save me
a ton of time.

I immediately get the "red bar sync error" when loading it up. I'm about
to test it on all systems (with and without project mix in use) to see if it's
a system issue or synth issue.

[Chicago]

Chicago, thanks for mentioning the demo track included by Access.

Found it and now I'm using that to test the system. This is going to save me
a ton of time.

I immediately get the "red bar sync error" when loading it up. I'm about
to test it on all systems (with and without project mix in use) to see if it's
a system issue or synth issue.

Try removing ALL USB devices from your system (with the exception of the keyboard and mouse). No hubs, no drives, no nothing.. Might be worth swapping the USB cable just to say you did.

Also, set Live to use the internal Mac sound card for audio device, or the TI itself as the audio device and see if you still have trouble.