I got the same response from support as you did. However, today I installed OS3 Beta and it looks as though they've put a workaround in the firmware for this issue. I can see the Transpose +2 light glowing slightly, but they seem to have made it very dim and it doesn't pulse (well, if you look verrrry closely you can notice it blink just a tad). I was going to send my unit in for repair, but now I'm not sure it's worth it. Thanks, Access!

I too have this issue and have had it since I bought the unit last July. My transpose +2 LED is constantly lit. Yes, I have seen firmware updates change the look, but it has never totally gone away. I emailed Access Support and they told me it is a flaw, however only a cosmetic one and it would have no ill effect on the operation of the unit. I am happy to say that my unit works as should, though I haven't really pushed it to extremes either. The LED being constantly lit did bother me, but now I am used to it.