The Unofficial Access Virus & Virus TI Forum - since 2002

The Unofficial Access Virus & Virus TI Forum - since 2002 (http://www.infekted.org/virus/forum.php)

- General discussion about Access Virus (http://www.infekted.org/virus/forumdisplay.php?f=105)

- - Access Email Support (http://www.infekted.org/virus/showthread.php?t=26864)

stonejunction

23.03.2006 10:14 PM

Access Email Support

I sent a email to customer service and haven't had a response back yet - not even a automated "were looking into it". Whats the average time for them to come back to you on queries?

Threlly

23.03.2006 10:17 PM

pretty quick, within 24Hrs normally.
Pleasant too, but trying to get concrete information out them is like trying to hammer jelly to a cat.

stonejunction

23.03.2006 10:20 PM

Cheers - I'll give them another day then write another one.

TOTAL

23.03.2006 10:36 PM

They answered all my mails swiftly until I asked for the contact to their service, because I suspected it was TI which burnt my amplifier.

The contact broke.

dr. orange

23.03.2006 11:35 PM

EDIT: nevermind

dr. orange

24.03.2006 03:24 PM

they have one of the best supports I've ever experienced, they are right after doepfer!

stonejunction

25.03.2006 08:59 PM

Still no response. Doesn't inspire confidence.

jasedee

25.03.2006 09:01 PM

Well, it is the weekend!!!!

I dont know about you, but I dont go into work on my weekends...

stonejunction

26.03.2006 01:04 AM

I sent it in Wednesday.

jasedee

26.03.2006 01:48 AM

Quote:

Originally Posted by stonejunction

I sent it in Wednesday.

And it's only Sunday now....

Just relax a little, im sure they will get to it. They probably have a whole bunch of emails to get through

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