online petition for virus powercore
 

Hi all,
we are a growing unhappy customers of the virus powercore developped by TC electronic and access music. That's 5 years now issues still haven't been fixed,
so we started an online petition:

http://www.petitiononline.com/VIRUSTCP/petition.html

the virus never worked as advertised, it has lot of timings issues that make it unusable and they keep on selling it as if there was no pb. truely a shame.

If you're a Virus powercore user please help us by signing and share the link on audio forums.
access music bypass their responsability and we have no support answers.
some of us bought this more than 700 euros and it's sold as a virus B.
Access simply ignore us. insane.

For reference, feedback from Marc on this subject:

http://forum.tcelectronic.com/viewtopic.php?id=2449

Marc, even if it is very inconvenient, please reflect to this thing...

so it seems marc doesn't "see" this message, neither an access guy.
bravo access, keep on, keep on, so we will have to make a law court action
for you to react an dare answer us?

why don't you just get a refund ?

I'd hand back my license for a refund, but can we really expect a refund on software 5 years down the line? We've asked, in public, if we could all be refunded, but didn't hear anything back. Also haven't heard from any individual saying they got refunded.

I foolishly hung onto the hope that the software would get fixed at some point.

Why didn't you return it when you first got it and it didn't work ?

I'm currently selling my Powercore Mk1 card because it doesn't work correctly in my new PC. It's shite really but that's life

'cos I expected access to fix the bugs the same way they fixed similar bugs on their hardware synths. I had no reason to think they'd effectively abandon it.

access don't even dare answer any request we sent them,
tc don't want to give us a refund. this has to end in tribunal I guess. I truely hope we ll manage to bring them to justice, for their insane lack of respect of hundreds customers.

Just curious, what have you sent them and to where?