Well, I guess its possible its been overloaded. I dont know whether fitting some kinda European psu is gonna help it. You should get in contact iwth ur distributer (TurnKey I guess?) and tell those bozoos that they damaged it LOL.
Those arsehols really screwed 4 of my Virus KC's up.
Sorry to hear about this problem. Ur next step has got to be 'send it back and get a tech guy to look at it'. You never know it may be ok
DS