[DIGITAL SCREAMS]

Hello Pete.....and welcome to forum.

Im genuinely sorry to hear about your problem with the Virus KC. The guy your referring to about the scratch marks was me. In retrospect....one of the biggest mistakes ive ever made was buying keyboards from Turnkey. Now i dont want to be done for slander....but let me briefly summarise my story:

I got through 4 Virus KC's from Turnkey. 3 of them had massive scratches and knocks across the facia and sides (truly unacceptable for a new ?1429 product)......it litrally looked like Freddy Kruger had clawed it. The other two had some kind of RAM issue whereby notes would cut out after I had struck like only 4 keys. In other words those boards were unplayable unless I reset the machine every 30 secs. As you could appreciate....I was very unhappy....and this was compounded by Turnkeys attitide towards picking up my synth and replacing it. Typically they would arrange to pick up the unit on a monday or tuesday....(and i would take the day off work)...but they often wouldnt get to me by Thursday (on one occasion it was a Friday!). Truly unacceptable. When I complained about this all I got was some other guy at the end of the phone joking to me saying things like 'wow...jeeze thats anoying hehe...dont worry Mr Bolduc....they'll be there tomorrow'. Fucking out of order that kinda attitude.

Well anyways....when I tried to send back my 4th Virus KC.....I also tried to ask for a REFUND. Ah....but guess what......you cant have a refund unless you've allowed Turnkey the opportunity to replace or repair the faulty unit. IN OTHER WORDS......NO MATTER HOW FUCKED OFF U ARE.....NO MATTER HOW SHIT THEIR LEVEL OF SERVICE IS.....THEY WONT GIVE U A REFUND.....COS THEY'LL JUST KEEP SENDING U DUFF UNITS. Read the contract of purchase agreement and you'll see some very small print.

OK, so for my 4th KC I had to conceed and let them take it in for a repair (My request for a refund was falling on deaf ears). OK, so it went off. 3 weeks later I got it back. Hmmmm....I heard something rattling around inside the box. When I opened it up I was greeted by the following site: My Virus KC was totally and utterly fucked. Not only was the internal packaging ripped apart (probably when the stupid engineer tried to repackage my synth he got fed up trying to fit it back into the box)....but there were rattling noises from within my synth. My Virus was totally scratched to shit....2 very large dents in it (from a hammer by the looks of it) + the right wooden side cheek had a massive chip in it (Yeah everyone....I can vouch for the fact the side cheeks are made from chipboard!). Well anyways.....you get the picture dont you Pete. My NEW Virus KC had litrally aged 20 yrs.....it looked like a Gigged DX7...you know the kind that u see on Ebay now and again looking totally wrecked.

Suffice to say....that in the space 12 months I got through 4 Virus KC's....but the magic of owning one was totally destroyed by Turnkey and their lack lustre service. I did finally get a 100% working Virus KC (my 5th one)...but soon after I set about selling it ASAP. I was so fucked off.....

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All I can say to you is......I can totally empathise with ur situation....and im very sorry to hear about it. Turnkey, in my opinion are a shoddy outfit and the whole notion of customer service doesnt exist in their ethos. If you have sent your Virus back for repairs I can only hope you dont get it back in a fucked state. If you do....and you complain about it.....thats when you begin to see Turnkey's true colors fly.

Plz keep us posted with what happens.

Goodluck,

DS