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Originally Posted by Guzzy
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Sorry to hear about this.....
I had a similar event with a Virus KC. I ended up having to send it back to Turnkey (UK supplier) for them to fit a new key. When I got my virus back I still had a problem with one of the keys....except this time my Virus came back to me scratched, dented and tap danced on. From then on ive always been weary of service centres....and if you do send it back make sure you take several DETAILED photos depicting the condition you sent it off in...
There is nothing worse than a shop ill-treating your investment. Take photos and cover yourself. Good luck
DS