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Originally Posted by AlanC
The packaging of the Polar looked OK aside from the fact that a set of staples had obviously been put in the box then removed, and a second smaller set had been used to close the box again. The synth itself was inside a heat sealed polythene bag and had a transparent film with the serial number on it covering the display and this showed no signs of having been removed at any point. The scratches on the panel are small and have obviously been spray-painted out - you can see the texture of the paint over them looks different - all of which combined made me think "reconditioned unit" or one that had the panel damaged during assembly.
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I would agree with your assessment. You paid for a new unit, you are entited to one.