Hey acidjazz!
I have almost the exactly same problems on my brand new TI2 desktop! (you can check my post "Can`t sync my Virus TI")
The advice i can give is to check your mail inbox frequently. I am currently mailing back and forth with access support, and it seems like i have to do some changing on the TI manually.
My initial mail to them was much like yours, so i guess you will have to do the same.
If you have any other questions, just ask
SK