brian,
you could try to open it up and check all connections. apart from that, there is not much you can do. what you describe is not a common problem and close to impossible to trouble shoot with the relatively little info given.
it shouldn't be the battery, the virus boots, even if the battery is low. the unfortunate truth is that hardware can get damaged over the years. i assume that you know that.
Advanced is one of the two certified repair centers in the US. we had good results with them over the years. our support team is not designed to assist with hardware problems, that's why they won't be able to give you clues on how you could attempt to fix the problem yourself.
good luck, marc
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