I just tried to update my Virus kb's OS from version 4.5.2 to 4.9. The file transfered over fine and the OS installed. BUT, when I turn the Virus kb on, it says "Virus Indigo" and the keyboard doesn't respond properly. So okay, load the old OS back up, right? No. I re-installed the old OS and it says "Virus kb" upon startup, but the keyboard is still fucked up! This really sucks. The synth was working perfectly before.
I contacted Access and they said it's a problem they know about and have had with Virus kb's in the past. (well why didn't they warn me on the website or OS update instructions?) They were kind of vague about it and said it's a hardware problem in in the keyboard controller. They told me to contact their service guys in Los Angeles. I talked to their service guys, but they were even less helpfull. They didn't know what I was talking about and gave me the old, "bring it in and we'll take a look" with no guarantee on price.
I just asked Access for more specific information on the problem. We'll see if they help me out more. I can do most repairs myself, I am pretty competent in electronics. The only thing I think I couldn't do is stuff that requires special equipment like buring new ROM chips.
This really sucks. I'm left with a broken master keyboard. Anybody else have a Virus kb? Anybody else experienced these problems? Anybody feel sorry for me?
