I have ALWAYS received replies from Access (never had even ONE email NOT been replied to) regarding my questions/issues (well, whatever the matter).
As "dr. orange" brought up Roland's support, I'd like to state that for as large a company that Roland is, their support has been "small company" style, which in my opinion is MUCH better than the usual "big company" one, which essentially boils down to "our business is so good, you aren't worth it".
Access Music is just like back in the old days of the Atari ST era, where they would do almost "personal favors" (meaning listening to what the community WANTS) when it came to functionality; this is a VERY RARE ability and policy for a company. Roland is almost to that level; impressive. Access is like I stated, already there!
(IMHO)
Thanks to the guys at Access Music! (ESPECIALLY you which communicates with us here and in other forums!)