virus ti polar is confused

[droppeddown]

ok ive had my virus ti polar for about 2 months now and hav had no problems till now. basically its turns on fine and appears to work fine untill you u use the select buttons in the effects section of the virus hardware surface.

When you press (effects) SELECT instead of it scrolling through a menu for distortion, analogue boost, chorus and phaser it brings up the 'STORE SINGLE' page.

a similar sort of thing happens when pressing the effects SELECT button in the delay, reverb... section. This time the virus moves from single to multi mode.

these are the only buttons which dont do what they are supposed to be doing

Ive tried resetting the whole the unit but that doesnt seem to help. Ive installed an earlier and later os system.

Has anyone had or heard of this problem?
is there a way of doing a full facotry rest(the reset ive been doing is pressing arp edit button for a few seconds and then powering up with the transpose keys)

cheers