new owner with a dead virus

[adrian23]

I just got a new Virus Ti, brought it home, installed the latest soft, followed the directions, started to updated the firmware...and thats it...got to about 3% and gave me some weird bank errors, plus a critical failure 2 (whatever that means). original firmware got wiped, so i got a synth that doesn't even boot.
I dont know what to do...I'm just so disappointed.
Does anyone at least know what the heck Critical failure 2 means?
And by the way, it wont even update and detect my virus through the regular install.. I get that weird msg when i run the frimware installer after the initial installation/boot. And that's strange, because I can clearly see it in my USB profiler (using mac os x). I tired installing the new firmware on my PC, and still nothing, same problem. I guess its a hardware problem...
Any ideas?
Adrian