My Virus is Crazy!!!!!!!!!

[--SYNTH--]

My Virus is Crazy!!!!!!!!!
I tryed to update my virus classic to the 6.5 OS version (there is only virus C series OS updates in access website so assume that it works for both virus classic and virus c).........but it doenst UPDATES nothing!!! my OS version still is the 4.9 that came on it since i bought it (1 month ago)

and besides that my multi-banks are all weird!!! like: the channel 1 of all multi is playing all sounds from the multi at the same time.......and after the channel 3 all multis dont play any sound at all!!!!!!!!

I've already tryed updating the OS (i dont know why i cant do this shit), I've already installed the 1024 patches......i've already installed the ABM.mid to reset the multi (it actually resets the multi but the problem of not playing the channels beyond 3 is still there)

I CAN'T STAND ANYMORE THIS SYNTH!!!!.......i feel that i spent $1000 for nothing......just trouble

And i've already tryed to reset it by pressing the LFO 1 shape button while turning it on.......but all the problems are sill there.....

How can i REALLY erase all stuff on it?? Anyone show me some way to solve this problem PLEASE!!!!!!!!!!!

PS: i use a cubase SX 2, firewire 410 and Win XP