NEW KC VIRUS, SOUNDS GREAT, BUT........!

[Pete 1]

Blimey DS, that is a nightmare, i just hope that doesn`t happen to me. I`m actually taking the synth down in person as i don`t trust the post etc. I think the tuning problem is related to my midi interface screwing around as my nova was doing it too! Anyway had a good look round my synth after your story and i got ta admit i t does look spanking new, you can usually tell if it`s been used and the surface scratch is minor, but how the bender could have broke is beyond me.....anyway i probably won`t use turnkey again after your story and i agree with ten in that DV are 100% better for everything. I wish i`d bought my virus from there but it`s my fault for taking too long to decide if i needed one or not! Hope you have a good one with the T1, why did you sell your KC in the end?

[Dujenwook]

Hello, I came across this forum while trying to remedy a problem with a Virus KC. The problem is similar to what DIGITAL SCREAMS described: the board will play sounds/patches fine for about 20-30 seconds and then make a loud staticy sound before cutting out completely. The only way to get it to play again is a global initialization, and sometimes even that doesn't work. I've upgraded the OS and all.

It has to be a hardware problem as the synth is brand new, and even screws up when plugged only into power and headphones (Pioneer HDJ-1000.)

The real issue though, is trying to get it repaired/replaced. The unit was purchased from Guitar Center via the internet in October 2004. A gold warranty was purchased along with the unit, but it doesn't go into effect until October 2005, (damned fine-print) so I have to ship it back to Access.

After about 20 phone calls to Guitar Center and the Access distribution center, the only information I have is that apparently Access and Event Electronics (www.event1.com) are somehow tied together. I'm guessing that Access just designs the synths and Event actually manufactures them.

The only phone number that Event has listed on their site rang into voicemail. I sent them an e-mail and am waiting on a response.

If anyone has any info that might be useful I'd greatly appreciate it. It's really a horrid feeling having a $2000 keyboard that I can't use (but that sounded badass for the 20-30 second intervals when it worked.)

[jasedee]

Sorry to hear about your issues dude.......hope you get it all sorted out soon!

Good luck!