Marc/Access - I'm calling you out. We want answers!

[synthfiend]

my 2 cents

once I installed VC on my new HP laptop (Intel Core2Duo T9400 @ 2.53GHz, 4 Gig RAM) and made sure the audio was coming out USB and that the Live button was not depressed for playback I had no sync problems.

I suspect VC is a little more dependant on the host PCs performance than I originally thought.

PS: turn off virus scan and other unecessary programs when using vc

[Dead Geoff]

Don't fuss if I am wrong - but it seems like the person who is having the issue is running on a Mac versus everyone else who says there is no sync issues - running PCs?

It is possible that Mac's USB 2.0 is slower than PC's 2.0

Plausible??

(I am running a Mac and am encountering latency issues as well.)

[Splat!]

Virus TI Snow running 2.7.5 (Tested 3.0) through Ableton 7.0.14 on a Mac Leopard 10.5.6 and I have no such issue. Some latency with over 7 USB synths and units connected. But nothing major.
And I use arps and all sorts of delay sync'd stuff.
________
aromed vaporizer

[Dead Geoff]

My theory is dead.

Btw, what do your buffer settings look like?

[Splat!]

512 Samples

...and my fingers include 'Latency' Compensation
________
buy silversurfer vaporizer

[plaid_emu]

Originally Posted by brambos

Regardless of whether the issue is a user/software/hardware issue and if it applies to everyone in all situations, I don't think this is the place nor the way to get problems like this resolved.

Ummmm, this is an Access Virus FORUM, is it not?

Originally Posted by brambos

For all we know, Marc is just on this forum on a voluntary basis, maybe not as an official representative of Access Music. I think it's awesome that an insider from access is active on this board at all - but as far as I can tell Marc is not part of their support department.

I agree 100%.

The reason I "called him out" publicly was this reply:

Originally Posted by marc

i don't think there is any type of timing problem as long as the rest of your system is okay. can you be a little bit more specific?

I just had a hard time believing he hasn't seen all the comments from frustrated TI owners who had fully functioning systems that are otherwise "okay". Many are right here on this very forum, but there are also several other forums where the same/similar problems have been discussed: http://logicprohelp.com/viewtopic.php?p=90136
http://www.gearslutz.com/board/elect...uet-setup.html

Originally Posted by brambos

Access' official support crew are known to be very helpfull, responsive and customer friendly (more than most in the business). I would take it up with them if I were you/us.

I'm wondering what they can tell me that dozens of experienced users haven't already documented on the web? Often times they post the exact reply from the Access support team on the same topic. I've even read one from somebody who was running a damn near identical system as mine having the same problem I described. It didn't help.

Originally Posted by Totty

Probably not the best way to ask for a hand.

You're probably right. I was too brash and I apologized earlier for being a dick. I'm just trying to get a straight answer once and for all. Not only for me, but for everyone having this issue. I was tired of troubleshooting and researching this problem for the past six months because I love the Virus, and I want to love Access.

Now let us move forward to the interesting part, you're going to want to keep reading:

Originally Posted by Talos

I'm don't know for sure, but it sounds like the cable is your problem, how long is said cable?

I thought this might be the case. I've tried swapping it out. That wasn't the problem.

That's right. I used the term wasn't as in past tense because since Friday afternoon it seems to be working perfectly! After Marc asked for specifics and lukas412 & Totty offered their help (thanks guys! ), I immediately got working to record some audio examples and also send you guys a Live project. I could not for the life of me get it to go out of sync, and I've already been trying this with OS 3.0 since it was released, so I know it wasn't just the upgrade.

It was such a strange scene. I was so ecstatic that it was working properly, yet at the same time I was so pissed that I couldn't recreate the problem!!! I've been messing with it quite a bit before posting this.

There must be an incorrect setting or configuration or something, somewhere that was causing this. I don't know if it was VC or OSX or Live, but I HAVE NOT made any significant changes ANYWHERE in my system (that I can recall) which would cause it to be "fixed".

However, a large percentage of TI users are still experiencing this issue. It's 100% a REAL PROBLEM and whether or not it's Access' fault, it seriously needs to be figured out so they can be 100% confident in selling an expensive product that works as advertised. That of course is my opinion. Feel free to disagree. I'm sure someone will.

Now I must pray daily to whatever higher power/s that be, that it STAYS WORKING ......

[Dead Geoff]

.... congrats .... would have been nice to know what changed!!!

[Purusha]

For interest's sake. If anyone's still having midi timing issues, there's an issue on the powercore virus I found a work-around for. Might be worth a try.

If you're having problems, especially in cubase, change your buffer settings to something else and back again. It's almost like there's a race condition in settting up a software callback in the plugin for buffer size o. The sound card.

See if that helps.

[Juho L]

Originally Posted by plaid_emu

Ummmm, this is an Access Virus FORUM, is it not?

This is Unofficial Access Virus Forum. Access doesn't have any control over this forum. If a problem is not solved, it's good to contact Access tech support - We are mostly only besserwissers and ordinary current and ex Virus users here.

[marc]

Originally Posted by Juho L

This is Unofficial Access Virus Forum. Access doesn't have any control over this forum. If a problem is not solved, it's good to contact Access tech support - We are mostly only besserwissers and ordinary current and ex Virus users here.

and if you don't mind me saying, this tread shows that contacting support is mostly the better option anyway. at least, if you're not out for entertainment.

there is much misinformation going on in here. sometimes i wish that those who have problems would just give it a fresh start, contact access support when running into problems and fix them instead of claiming over and over again that it doesn't work anyway.

marc