Problem with Software Installer in Windows 10

[bigggmike1]

I'm trying to install the latest software (5.1.1.0), but every time I try to run the installer, I get an error message saying that "there's a problem with the installer. A DLL file could not be run."

I'm trying to install this on a Windows 10 machine.

What do I need to do? Is the software even compatible on Windows 10?

I'm a new Virus Access user and I haven't even had the chance to use the TI feature yet.

Please help!!

Thank you

[MBTC]

Yes it works with Windows 10.

The error message you refer to has something at the end of it that is conspicuously omitted above

The complete message is : "There is a problem with the Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. "

So I would try Access support forums for specific next steps.