About Lexicon in general, as I understand things to be (if anyone knows better feel free to correct me!)
They have a long proud history of making excellent pro audio gear. Back in the day Lexicons were THE reverb units - they had a distinctive character and feel that scored them places on almost every hit record in the history of recorded music (and reverb).
However, in more recent years they were acquired by a much larger electronics company called Harman International. Harman decided to fire most of Lexicon's R&D staff and basically slaved their reverb technology to home cinema type stuff. So in short although Lexicon reverb is still the same reverb as it always was, it is now being handled by a massive corporation with eyes only for profit. Lexicon's reputation is set to dwindle to meaninglessness until eventually they are just dissolved into the multinational like a graceful Ophelia beneath the waves.
This probably goes a long way to explaining their customer support issues. First off, Lexicon cared what we thought - Harman doesn't. Second, even if they wanted to give good support, write XP drivers, etc, they probably couldn't because they fired all the personnel who were capable of such things.
(so much anger..)
The R&D staff who lost their jobs disappeared into various other places. A few went to Line 6, but Brian and Casey (two of the top dudes) went and formed a new company with some guy called Tim. They called it BriCasTi, combining the first letters from each of their names. The Bricasti M7 is now imho the most awesome reverb unit on the planet - it looks like sex on a stick and the sound is unbelievable. It only costs £2,250!!! :p
Interesting discussion about Lexicon, Bricasti, and corporate greed
here, including a post from Casey himself, sometime prior to the release of the M7 :>
-Annikk