Quote:
Originally Posted by DIGITAL SCREAMS
Access and Waldorf have one thing in common. For 10-12 months prior to Waldorf's demise they went very *very* quiet. Ring any bells?
DS
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Well, I certainly don't think Access are currently poised to becoming bankrupt just yet, but I think the whole way they are dealing with this particular unfortunate (and hopefully one-off) incident has seriously rattled their loyal customer base.
Access used to be at the forefront when answering people's queries in a quick, friendly but professional manner. It gave the impression that, not that they were a 'family-type business' as such, but that we were all in this together. They were close to their customers.
Not any more. The silence has been deafening.
I would think so, soooo much more of them if they simply put their cards on the table and let us customers know that there was a problem, and updated their website with little snippets of what they were doing, like:
06-06-2005: "Now works 100% with Logic"
08-06-2005: "Continuing final testing phase with Cubase."
13-06-2005: "Added two new further waveforms to the wavetables"
... or whatever! Something as simple as a similar bug-fix list on their site would be re-assuring. Something truthful. Not the "beta" testing lark (read: lie) that's been spun for the last five months.