Major Bug!! Soft Knobs and "Snap" Mode

[FuzzyKeys]

Hey all. I'm hoping I'm missing something here as this is really frustrating...

I've submitted a support ticket to Access and started a thread on the official Virus forum here as well.

If you are having this problem too, please reply to that thread and send a support ticket to Access as well.

So here is the issue that I'm having...

If I set the TI's knobs to "snap" mode in the global config, the soft knobs become practically unusable in a live situation. All of the knobs will claim to have a stored preset value of 127 regardless of where I had them positioned when I saved the patch. But when I load a patch, I don't hear their effects on the sound at all. It's clear that the stored value should be 0 when the patch loads (which is exactly what I want to happen). As a result of this, turning the soft knobs will not effect the sound until I turn them all the way to the right and pass through value 127 to activate the snap. At this point I can turn them down to the left, but this causes a jump in the sound as soon as the knob moves to 126.

So for example, let's say I've programmed soft knob #3 to be the reverb send on a lead sound. I load the patch and I don't hear any reverb. So far so good. But to get any reverb at all, I have to turn the knob all the way to 127 to activate the snap and then turn it backwards. So I go from no reverb to almost an almost completely wet sound at value 126 as I turn the knob to the left.

To make matters worse, the TI seems to forget the last value I moved the knob to. So continuing with the example above, let's say I turned the reverb send to 50 and then continued playing the patch for a bit. If I decide I want a little more reverb and I turn the knob to the right a bit to value 70, there is no change in the sound. Instead, I have to turn the knob all the way back to 127 to reactivate the snap and then turn it down to 70. This causes a jump from 50 to 126 before I can turn it back down to 70.

Is this a bug in the OS or am I missing something completely obvious here? If the TI correctly stored the preset soft knob values at 0, I could just turn them all the way to the left to activate the snap at 0. That's how they should work, right?

All of the regular knobs behave normally in snap mode. In other words, turning a knob doesn't effect the sound until I pass through the value stored in the preset, at which point turning it left left or right increases or decreases the value. If I come back to the knob 5 minutes later, I can adjust the knob from its current state without having to pass through the preset value again, and the LCD will show me the current value as I adjust it as well as what the stored value is.