Build Quality

[dr. orange]

Hello there!
I'm very disappointed by the build quality of my virus, especially the knobs... they don't have the same strenghth and even within one knob, there are regions that are quite easy and others where you need more "strength"...
Am I the only one or do you have the same problem as well?
I definitely will send my TI back to have it repaired...

[dr. orange]

I mean: to have it "repaired"...

"" are important ;-)

[nvisibl]

I've never owned a Virus so can't compare with previous models but the knobs and buttons here on this Polar seem fine and sturdy enough. Each knob moves the same fluent way as every other.

[Threlly]

Yup, no problems here

[dr. orange]

hmm, I've had two virus already, the first one had one single knob that was easier to move than the others, so no real problem. Unfortunately, I changed it to another one due to frequent display errors. Now I've got the second Virus TI Deskop, and its knobs are horrible... Almost every second knob

[DIGITAL SCREAMS]

Dr Orange

You'll find that almost every virus (as with most synth manufacturers) will have something about it your not entirely happy with. I got through 5 KC's on my quest.....

DS

[Hollowcell]

The only thing about my C which I don't like are the input/output jacks. Sticky and kind of tight - I feel woried everytime I need to set the thing up fast.

I do feel the Virus isn't up to the same standard as any of my other gear though. The most commonly used knobs (soft knobs mainly in my case) already feel a little thrashed when compared to my my other stuff. Even the CS-10 feels more solid, and the CS is about 30 fucking years old now!

[jasedee]

I dont touch the Virus....it sits in my rack and any sound designing/patch creation I use Sound Diver

I agree with HC though, my CS-10 is fekkin rock solid!

[dr. orange]

Dr Orange

You'll find that almost every virus (as with most synth manufacturers) will have something about it your not entirely happy with. I got through 5 KC's on my quest.....

DS
sure, my previous virus model had one single knob that was slightly easier to turn, now almost every second knob stands out...

[MADSTATION]

The only thing about my C which I don't like are the input/output jacks. Sticky and kind of tight - I feel woried everytime I need to set the thing up fast.


I totally agree...My headphone output is screwed on my TI Polar...the tip of the connector got stuck in there :(

[bishopkris40]

My search button is the wrong way aroung from all the rest :o , My Mod wheel is really free and too loose in my opinion, but still got 9 months of my warranty left on it, so I'd rather live with these small quirks just now and if I find out there is any hardware issues and I get cold feet then it will be getting sent back in month 11. Does anybody know if you get a new unit do you get a new warrnaty. (Bought mine from soundcontrol)

All my front panel knobs are ok though

Cheers
Kris

[dr. orange]

bishop, are you sure you can exchange your virus to a new unit in month11? I doubt that, I think they will "repair" your unit

[bishopkris40]

stuff that I'll get the shop to give me a new unit, It was a ex display model as I didn't want to wait, but before I bought it I checked (as I read the forums) He said I had a full 12 months on it. But if not then A repair will do. I seriously don't belive that there is a hardware issue, not with mine anyway as I seem to get very few issues with it. Plus I think it is funny when I see people going on about a bad batch when I know that I really do have something stupidly wrong on mine, like the button the wrong way around.

I see the access employees in the forums state that various things wouldn't get past quality :lol: man if the operators where I work let something like that slip they'd get the sack.

My point is though There does seem to be a slight issue with early models in regards to pots and buttons (Build quality)

Cheers
Kris

[Threlly]

Send it back, simple as.
Its your entitlement.

If it was a $20 coffe maker...well
but a ?1400 synth ????


SEND IT BACK.

[Hollowcell]

The C series had 6 months of warranty. Isn't the TI range the same?

[dr. orange]

6 months? I have 3 years...

[bishopkris40]

Depends on where you buy it, I think sometime the seller extends it if they have the facility to deal with repairs. I'm not in the mood to be sending mine back, I bought a car at the same time now that is fecked and my uncle sold me it. Well seing he's now fixing it for free fly sod. I'm serious mine is fine so far and I can afford to spend some more time with it. I have no serios issues in standalone mode.

Cheers
Kris

[blay]

Posted this elsewhere but it is prob better off here...

Heres an update....

After contacting my supplier and detailing my issues with the TI he wanted me to bring it in to the shop sometime this week and meet with the Access distributor...

When I rang today to organise a time, he told me that the Distributor had told him not to bother wasting time, and to contact the local authorised service centre for repair.

So I rang the local service centre (who also happens to service Novation and a few other reputable brands), and was told that if my unit was in one of the early shipments (I received my unit in the very first shipment) - and taking into account I was getting clicks and pops consistently even when using just midi/analog outs - certain components will need to be replaced.

Upon further questioning I was told that 'a couple of capacitors and a few other tidbits would need to be replaced/resoldered'. He also informed me that 6 other TI units were in for repair - all from Melbourne.

He would not disclose how long he has been doing this exact repair job for.

Anyways, if this sorts my tI then well and good. But I must say that if it is merely a 'couple of capacitors' - then having these issues for more then 8 months is more than a little frustrating. And I must say Im quite concerned that other 'capacitors and tidbits' may be faulty in my TI, as I only have a few months warranty left.

Im not angry, just disappointed...

cheers

Blay