2.7.5 destroyed Virus Control in Logic on my Mac

[Pighood]

Joerg has been valiantly trying to help me on this matter, but to no avail...

Stared to update to 2.75 from 2.73 like I'd done a dozen times (without hitch) in previous OS versions. However, the process never fully completed, so that now my TI says that 2.7.5 is loaded, but it is unresponsive when launching Virus Control as a plug-in from Logic Studio. The window opens up OK, and the patches load, but there USED to be a start-up screen, which would prod the TI in the ribs as if to say "wakey wakey....time to subordinate to me!" In other words, there was a status line that showed up in the splash screen which is no longer there.

So it's as if my TI has amnesia, and doesn't recognize my Mac at all any more.

This info shows in the info box in the utility screen of Virus Control:

Virus TI version: n/a
Virus TI Control version: 2.7.5.0
Audio Driver Version:
Audio Library Version:
Host Interface Version:
MIDI Driver version:

This coincides with the greyed out (and presumably unavailable) first checkbox in the installation screen.

I can post screen grabs of my dilemma, if anyone thinks they can figger this thing out.

Thanks in advance.

[plaid_emu]

Maybe try using the Disk Utility application to check/repair your disk, and/or verify/repair your disk permissions. Might not work but it's worth a shot. Sometimes I've had success fixing odd Mac bugs just by doing that.

[Pighood]

I did that about 5 times to no avail.

[suzzymackenzie]

Frustrating, innit.

I wonder if you're having the same problem I did when I updated from 2.7.3.0 to 2.7.5.0 in Cubase. On attempting to activate the plugin I got:
"TIOS Firmware version mismatch
This version of the plugin does not match the required firmware version of the Virus that is connected to your computer"


After a couple of emails with Access tech support (thank you, Joerg Huttner!) I realised that the new file Virus TI.dll must have been plonked by the update installer in a place not expected by Cubase. So I found the file, noved it, and all is now well.


Just an idea.


Suzzy

[marc]

pighood,

did you format the startup drive to be MacOS Extended (Case Sensitive) or MacOS Extended (Case Sensitive, Journaled)?

marc

[marc]

I realised that the new file Virus TI.dll must have been plonked by the update installer in a place not expected by Cubase.

no, it just need to be in the place where the installer puts it. all you need to do is select the right VST directory.

best, marc

[Pighood]

pighood,

did you format the startup drive to be MacOS Extended (Case Sensitive) or MacOS Extended (Case Sensitive, Journaled)?

marc

Under "about This Mac" > hardware > serial ATA:

Maxtor 6B160MO > Volumes > File System....Journaled HFS+

It never mattered before, though. Does it now?

[marc]

Under "about This Mac" > hardware > serial ATA:

Maxtor 6B160MO > Volumes > File System....Journaled HFS+

It never mattered before, though. Does it now?

i think Case Sensitive always was a problem (we just recently found out since this option is usually not enabled). if it worked before it should work now as well, i suggest you get in touch with access support.

what i find strange is that no driver version are being displayed.

best, marc

[Pighood]

i think Case Sensitive always was a problem (we just recently found out since this option is usually not enabled). if it worked before it should work now as well, i suggest you get in touch with access support.

what i find strange is that no driver version are being displayed.

best, marc

I've BEEN in touch with Joerg over the past couple of days. He's baffled by this and kicked it upstairs to one of his technicians, who I've yet to hear from.

There USED to be information in this display box before....what gets me is that I can't even DOWNGRADE to 2.7.3....

[Digital Network]

I've the same problem since yesterday when I updated from 2.7.3 to 2.7.5
Impossible to downgrade, impossible to work with my Virus in Logic.

What can I do ?

[Pighood]

I've the same problem since yesterday when I updated from 2.7.3 to 2.7.5
Impossible to downgrade, impossible to work with my Virus in Logic.

What can I do ?

Sorry to hear that...but relieved that I'm not alone.

Knock, knock, Joerg....

[Digital Network]

Hey,

All repaired !!!

The Access support sent to me a personal application to reset my Virus and Restart the installation.

All works fine now ...

Great support ;-)

Happy Christmas to all of you !

Best Regards,
Vincent

[Pighood]

FUCK :mad:

[Prime NL]

i.s.o expressing yourself in a bad way you should contact the Acces support helpdesk and ask them if they can help you out in the same way they did with Digital Network.

The only thing i read from you on this website is shit this and shit that...but if you are not satisfied with your instrument you should better contact Acces about this to get it solved.

Till now i am always helped quickly and correctly by them...so i can expect the same for you. :rolleyes:

[Pighood]

i.s.o expressing yourself in a bad way you should contact the Acces support helpdesk and ask them if they can help you out in the same way they did with Digital Network.

The only thing i read from you on this website is shit this and shit that...but if you are not satisfied with your instrument you should better contact Acces about this to get it solved.

Till now i am always helped quickly and correctly by them...so i can expect the same for you. :rolleyes:

For your information, Joerg and I have emailed back and forth no less than 20 times in the past 2 weeks. The problem STILL persists.

Got anything else clever to add?

[Prime NL]

For your information, Joerg and I have emailed back and forth no less than 20 times in the past 2 weeks. The problem STILL persists.

Got anything else clever to add?


I guess your fuck should do the trick isn't it. :rolleyes:

[Pighood]

Hopefully.

Welcome to my ignore list.

[spindlenine]

Hey guys,

This has got to be a software problem if it was caused by a hanging installation.

Have you tried doing a clean uninstall/reinstall of Logic and your Virus Control software? This would be a good place to start. If all else fails with a basic uninstall/reinstall, it is pretty easy to reinstall OS X from scratch without affecting all of your applications and files - I can help you with this if you need it, just post back asking for assistance.

As for hard drive setup, HFS+ Journaled is the default for OS X, and the one you should always use (don't use case-sensitive, it is usually recommended against for general use). HFS+ is the format, and "Journaled" means that it keeps logs of what it's doing so that if your computer crashes it can get the file system back in order during the next reboot.

The .dll file issue suzzymackenzie brought up will not affect you, since you are on a Mac. DLL = Dynamic Link Library, which only applies to Windows.

Some other things you might want to try to isolate the issue:

1) Does the TI show up in the System Profiler? Go to the Apple menu, choose "About This Mac", and click "More Info" to launch System Profiler. With the USB cable connected to the Virus, look in the section in System Profiler called "USB". Your Virus should show up in there; mine shows up under the root USB Bus as "Virus TI". If you are not seeing your Virus here you might have a problem with your USB bus hardware, or the USB controller software on your Mac. It's unlikely but possible that something was cocked up here when the installation hung.

2) Do you see any related or weird messages logged to the Console? Console can be found in Applications/Utilities. Anything bad that happens is typically logged there, so long as the software developers were being good citizens. Sometimes the messages can be cryptic to the layman but they can be very useful to software engineers. I have found problems with Logic before by looking in Console, after which you can usually Google the messages and find a possible resolution. After you launch Console, click on "Show Log List" if you can't see the list of logs on the left hand side, and then click on "All Messages" to see everything that is logged. I would recommend opening Console first, and then watching it as you start Logic and try to launch the Virus plugin - messages will show up there as they are logged in real time. If there is too much happening in the "All Messages" log, Logic logs to its own logs under LOG FILES => ~/Library/Logs => Logic in the Log List. I'm not sure if the Virus Control software logs anywhere, you might want to ask Joerg.

Post back to let me know how you do with those and I'll see if I can think of anything else. Good luck! If you end up resolving the issue yourself, make sure you post back with the resolution for others to follow.

- max