Virus died after update.

[PMuller]

Hi everyone,

I'm brand new to the forum and thought I would post about my recent experience. A couple weeks ago I bought the floor model Virus Polar from a music store. I got a great deal on it, and I also bought the protection policy they sold for an extra $200.00. I ordered Cubase studio 4 and waited for it to be sent through the mail. When it finally arrived I set it up but the Software in the Virus didn't match Virus Control and needed an update.
So I try to update the OS from my lap top but kept on getting connection errors and such. So I hooked it up to my Desk CPU and it went through the update process without a hitch. It said, "update complete, hit OK to reboot Virus" so I did and the prompt came up "Looking for Virus". Meanwhile my synth had a blank White screen. It just kept searching and never picked it up so after about 5 minutes I unplugged the USB and plugged it back in hoping it would see it. Nothing happened so I unplugged the power. When I plugged it back in the Virus was completely dead, and never came back on. I took it back to the music store and they have a brand new one on it's way.
I'm really glad I have the insurance policy on it but I'm scared to update the thing for fear of crashing it.

Has anyone else had this happen to them?

And does anyone have any suggestions for the future that may be helpful when updating the OS and loading patches?

[popester]

I actually have come to the forums in search of a little help in figuring out why mine won't take the new update. I'm downloading a 3rd fresh copy for another attempt, but they all seem to lock up when switching it over into update mode.

The first attempt, update went apparently normal- but after restarting Polar, display read "update failed, rerun Virus install software" or something to that effect.

Ended up having to downgrade all the way back to 2.0.5 to get it to respond again. After cleaning up my installer database, I upgraded back to 2.5, but when I tried again to make the trip to 2.7.5, it hangs on "found TI, switching to update mode"

I waited a really long time. Hour? Am I not being patient enough? Neither machine shows signs of activity during the apparent hang.

-popester

[Pighood]

So I'm NOT the only one. There's DEFINITELY something wrong with the 2.7.5 updater....at least the one I downloaded.

[popester]

which model do you have?

my current setup:

hp pavilion notebook
winxp sp3
virus ti polar (trying to get 2.7.5)

ableton live 6

[Pighood]

TI keyboard

Mac G5, OS 10.5.5

Logic 8

I suspect the logic board (the one inside the TI itself) has had a syntheizure.

I can't even downgrade to ANY past OS.

I believe I'm FAQ'd. :(

[PMuller]

Polar TI
Gateway laptop 3GIG ram
Pentium Dual Core.

Cubase 4.

Be careful. thank god I bought the extended warranty or I would have been out a couple grand.

[Pighood]

thank god I bought the extended warranty or I would have been out a couple grand.

Ummm...WAHT? :shock:

[dent]

Did you guys end up doing with your TI's?

[Pighood]

Mine's still ailing. A technician's on the case....but I think it might me a goner.

[seanpace]

So I thought I'd post my experience with the 2.7.5 update. I've been using 2.5.1 as I find it undoubtably the most stable version for my system and wasnt having much luck with the beta's and pre 2.7.5 versions plus I'm waiting for the side chain audio input over USB feature to arrive.

Any way, everything went smoothly until the window popped up stating windows is about to install unsigned drivers where it gives the option to continue anyway or cancel. Before I got the chance to select an option the computer blue screened and restarted. I then ran the setup again, clicked repair and everything went smoothly. Everything seems to be in order now, I will have to play with it a bit more to see if any thing comes up.

[PMuller]

Well I took my TI back to Guitar Center and they sent me a Brand New one. It got delivered on 12/23/08 and I hooked it up, went through the update process without a hitch and everything seems to be going smoothly. I must have had a bad one or something. I'm stoked now. I got it going in Cubase and now I'm going through the process of learning Cubase.

[mphasis]

I haven't had trouble with any updates thank god(touch wood) but i had to send my virus to scotland to get repaired once which was a ballsache.

[spindlenine]

I bought my TI Polar on eBay (got a sweet deal compared to retail), and applied the 2.7.5 patch as soon as it arrived. Went through without a hitch. I performed the update from a new MacBook Pro laptop.

I wish I could offer some suggestions for what might make the patch process go smoother, but it's really all up to the custom software that Access writes for these machines. That being said, I can't think of a good reason why a software patch would cause an irretrievable hardware failure like the crash that the first poster mentioned. I would guess that the hardware was dodgy to begin with and that the software patch just exposed that problem.

- max

[waxahachie]

I dont have one Virus TI,the last OS for my Virus is from 2004 but im a IT Technician and I recommend shut down firewalls, antivirus, antispyware or any kind of "police" software for avoid any interaction with ports and data transfer between the computer and the keyboard.
Keep it on mind.