Virus died after update.

[PMuller]

Hi everyone,

I'm brand new to the forum and thought I would post about my recent experience. A couple weeks ago I bought the floor model Virus Polar from a music store. I got a great deal on it, and I also bought the protection policy they sold for an extra $200.00. I ordered Cubase studio 4 and waited for it to be sent through the mail. When it finally arrived I set it up but the Software in the Virus didn't match Virus Control and needed an update.
So I try to update the OS from my lap top but kept on getting connection errors and such. So I hooked it up to my Desk CPU and it went through the update process without a hitch. It said, "update complete, hit OK to reboot Virus" so I did and the prompt came up "Looking for Virus". Meanwhile my synth had a blank White screen. It just kept searching and never picked it up so after about 5 minutes I unplugged the USB and plugged it back in hoping it would see it. Nothing happened so I unplugged the power. When I plugged it back in the Virus was completely dead, and never came back on. I took it back to the music store and they have a brand new one on it's way.
I'm really glad I have the insurance policy on it but I'm scared to update the thing for fear of crashing it.

Has anyone else had this happen to them?

And does anyone have any suggestions for the future that may be helpful when updating the OS and loading patches?